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Location

Towson, MD | United States

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Job description

Job Summary

Towson University (TU) is one of the nation’s top 100 public universities. Located north of Baltimore, TU currently enrolls more than 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University values diversity and fosters a climate that is grounded in respect and inclusion to cultivate the intellectual and personal growth of the entire university community.

The main purpose of this position is to assist the Financial Aid Department in the delivery of Financial Aid Services to students and their parents by facilitating the management and disbursement of funds.

Responsibilities and Duties

Process financial aid for 15-20% of aid recipients.  This includes but is not limited to:

• Award applicants with federal, state, and institutional awards in accordance with student eligibility and institutional policy.
• Verify financial aid applications using federal tax transcripts, verifications forms, etc..
• Determine eligibility for Parent PLUS loans.
• Identify, determine, and approve special circumstances warranting professional judgment modifications.
• Review enrollment after add/drop period to determine student aid eligibility.
• Review and process student aid adjustment requests such as part-time adjustments, additional loan requests, housing status changes, etc..
• Review reports to ensure compliance with federal regulations such as overawards, Pell LEU issues, loan limit issues, CFLAGS, etc..
• Process summer financial aid requests.
• Award financial aid to study abroad students based on revised cost of attendance information.
• Determine eligibility for alternative loans.

Maintain current knowledge of federal/state regulations and institutional policy. Assist advising team with creating and improving office process and policies. Includes but is not limited to:

• Attend financial aid workshops, training sessions, and conferences.
• Assist with development and maintenance of financial aid policy and procedures manual.
• Coordinate with other offices on campus such as Student Billing, Registrar, Admissions, etc.
• Other duties as assigned by Director or Associate Director of Financial Aid.

Responsible for management of several financial aid programs:  

• Examples may include Federal Work-Study, Physician Assistant Program, Freshman Transition Program, Satisfactory Academic Progress, Dependency Override committee, Alternative Loans, or Study Abroad.

Counseling Activities:

• Assist financial aid call center as an on-call advisor.
• Meet with parents and students to discuss questions, concerns, or problems with financial aid.
• Correspond with students and parents by phone, email, and chat.

Participate in financial aid outreach such as:

• Admissions Open Houses and recruitment events.
• High school financial aid nights.
• Freshman/transfer orientations.

Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing. 

Qualifications and Skills

Required:

• Bachelor's degree
• One year of financial aid experience.
• Excellent customer service, communication, and problem solving skills.  
• Ability to work independently and adapt to changing environment.
• Proficient with Microsoft Office.

Preferred:

• Experience with PeopleSoft.

Salary and Benefits

Targeted Hiring Range is $55,000 - $60,000 and full University benefits that include 22 days of annual leave, up to 15 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. To learn more about our benefits, please click  here . TU also offers a variety of great perks and discounts, which can be found  here .

If you are motivated, innovative and team-oriented, we would love to hear from you.  
For consideration, please submit a cover letter and resume with your online application. 
This position will be open for a minimum of 14 days.  

The safety of our students, faculty, staff, and neighbors has been our top priority and the focus of every one of our decisions since the earliest days of the COVID-19 pandemic. Therefore, the University System of Maryland (USM) has strongly encouraged full COVID vaccination and up-to-date booster shots (when eligible) for all faculty, staff, and students at all schools in the USM as both a reasonable and necessary means of protecting our health and safety. 

About Towson University

The largest comprehensive university in the Baltimore area, Towson University is nationally recognized for its excellent programs in the arts and sciences, communications, business, health professions, education, fine arts and computer information systems. Located in suburban Towson, eight miles north of Baltimore, our beautifully landscaped, 328-acre setting offers a pleasant environment for study and a diverse campus life, as well as easy access to a wealth of university and community resources. Towson University's educational experience branches out to off-campus locations throughout Maryland, including a number of online options. Our many interdisciplinary partnerships with public and private organizations throughout Maryland provide opportunities for research, internships and jobs. Towson University is a founding member of the Coalition of Urban and Metropolitan Universities (CUMU).

Connections working at Towson University

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