Loan Assistant

Location

Bentonville, AR | United States

Job description

LOAN ASSISTANT

The position of Loan Assistant is responsible for helping facilitate the loan applicant process and assisting one or more certified loan officers. The loan assistant will help ensure borrowers fully understand the financial implications and responsibilities involved in taking out a loan; ensures the application is fully and accurately completed; begins credit request process; and has knowledge of loan document processing and loan closing requirements, disclosures, and loan compliance.

What makes Generations Bank different? We prioritize a diverse and talented group of people who are encouraged to bring their full self to work. We are committed to a common goal, serving our community. Our four core values are more than words, they're at the heart of everything we do. We believe a team with a strong culture and unified purpose is better in the long run.

Core Values:

Accountability : We believe our work commitments should be done fully, and lending a hand to fellow team members isn't optional.

Relationships : We believe when we treat our team and customers with humility, dignity, and pride we reach our highest potential.

Communication : We believe in proactively sharing ideas and information.

Stewardship : We believe each team member should care for our assets and opportunities as if they were their own.

If you share a common vision in our culture and core values, we encourage you to apply.

What does a Loan Assistant do? The specific duties/responsibilities listed below are representative of the knowledge, skill, and/or ability to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

1. Assists with the credit request process; ensures preliminary documentation is complete; runs credit reports on current or prospective borrowers as necessary for all related interests.

1. Reviews loan approvals to ensure information is complete; follows up with Loan Officer to obtain missing data; inputs data and sends the documentation to Loan Operations for processing.

1. Works with all types of collateral; ensures lien is placed; orders documentation from vendors or government agencies as applicable; updates collateral expiration dates and information as needed.

1. Works with Loan Operations to prepare and send commitment, engagement, adverse action, and decline letters.

1. Organizes all documentation submitted and verifies file completeness.

1. Coordinates or assists loan document processors with lender, borrower, escrow, and other internal and external customers to satisfy all loan conditions.

1. Maintains assigned general ledger and internal loan accounts, balances, and accounts for any differences.

1. Provides effective customer service and assists in resolving problems within given authority; responds to routine loan officer or customer inquiries relative to account balances, loan balances and payoff requests; processes consumer, commercial and real estate loan payments, and advances.

1. Works with Loan Operations to close paid loans and terminate collateral when applicable.

1. Maintains dialogue with loan officers and gives loan status reports.

1. Maintains current knowledge of all loan products.

1. Works technical exceptions through Teslar system for missing loan documents, collateral items, and financial information that must be tracked on an ongoing basis.

1. Use relevant database system efficiently with close attention to detail.

1. Complies with all applicable state and federal banking laws, rules and regulations, ethical standards governing bank lending functions, and adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.

SECONDARY DUTIES

1. May record, file, scan documents, update account information, and sort mail or reports as required.

1. Supports the Bank's goals and values; and benefits the Bank through outside activities.

1. May work with insurance policies and related reports; contact agents; work closely with loan officers and customers to ensure proper insurance is received and maintained.

1. May be required to perform official notary services.

1. Treats people with respect; keeps commitments; Inspires the trust of others; works ethically and with integrity; upholds organizational values; and accepts responsibility for own actions.

1. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions.

1. The position of Loan Servicing Specialist performs duties specific to the position and other functions as assigned.

SUPERVISORY RESPONSIBILITY

The position of Loan Assistant is not responsible for the supervision of any employees.

ADDITIONAL DETAILS

This full-time, non-exempt position reports to Market President. The work schedule is Monday-Friday, 8-5, with occasional overtime hours. The working arrangement is on-site.

After Hours/Weekends: as a Community Bank, we are committed to serving our community! Accordingly, our employees have an opportunity to participate in events after normal business hours for community outreach activities.

Environment and Physical Activity

The Loan Assistant is in a non-confined office type setting in which he or she is free to move about at will. The position includes driving a Bank or personal owned vehicle approximately 10-20% of the time which includes exposure to the outside weather elements and moving mechanical parts. It may include some minor annoyances such as noise, odors, drafts, etc.

The Loan Assistant , while performing this position spends time writing, typing, speaking, listening, lifting (up to 10 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling, and reaching.

The Loan Assistant may operate any or all the following: telephone, smart phone, copy machine, adding machine (calculator), scanner and image systems, scanning equipment, computer terminal, laptop, personal computer, tablet, printers, or other office equipment as directed.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Mental Demands. The Loan Assistant must be able to read documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What are the Requirements? These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

BASIC QUALIFICATIONS - you must have these to be considered for this role:

• High school diploma or equivalent (GED)
• 2 or more years of computer terminal and personal computer operation; host computer system; word processing, spreadsheet, and specialty software programs.
• Current driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities.
• Ability to perform the essential functions and physical demands of the job as listed above.

PREFERRED QUALIFICATIONS - if you have these you will stand out:

• Keen attention to detail.
• Ability to work with general supervision while performing duties.
• Teamwork orientation and an interest/capacity in cultivating strong working relationships.
• Professional appearance and demeanor
• Strong organizational skills - ability to multitask.
• Effective communication skills - speaking, listening (active), and writing.
• Customer focus.
• Strong personal initiative and flexibility
• Friendly, positive attitude and calmness under pressure.
• Fluent bilingual language skills (English and Spanish)
• Registered with the Nationwide Mortgage Licensing System and Registry as a mortgage loan originator in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act (the "SAFE Act").
• Basic knowledge of commercial, construction, real estate, and consumer loan processing
• Ability to calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percentage.

Why should I apply?

• Competitive Wages
• Comprehensive and affordable medical, dental and vision benefits
• Paid time-off program
• Company-paid holidays (10 annually)
• 401(k) with Company Match
• Company-paid Basic Life Insurance
• Company-paid Short-Term Disability
• Employee Assistance Program
• Paid Maternity and Paternity Leave
• Training and Advancement opportunities
• Company-sponsored volunteer opportunities

Pay Transparency Nondiscrimination Provision: Generations Bank will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty of the contractor to furnish information.

We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.

Generations Bank is an affirmative action and equal opportunity employer and adheres to to offer employment without regard to race, color, religion, marital status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, veteran status, or any other basis. All qualified applicants will receive equal consideration for employment.

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Salary