Upskilled Evolution
Location
Anchorage, AK | United States
Job description
Salary: $45k-$65k
Under the supervision of the IT Support Manager, the purpose of the IT Support Specialist III is to ensure effective support to the end users primarily by handling first tier IT and Network support and escalating issues when necessary and verifying that PC and peripheral related documentation is up-to-date. Assists the IT Support Manager with daily assignments. With a strong customer focus, the IT Support Specialist provides technical software, hardware and network problem resolution to co-workers by performing question/problem diagnosis and guiding users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner. Provides desk-side, and walk-around support, as well as formal, informal, and one-on-one training. Serves as an escalation point for more complex issues and mentors IT Support Specialists. Assist Network Technicians and troubleshoot network printer problems. Conduct hardware and software inventory maintenance and reporting and perform other related work as required. The IT Support Specialist III is also responsible for overseeing IT Support Specialists I and II by providing technical guidance and training as required and working on projects that range from setting up new users to implementing new technologies company wide.Minimum Qualifications:
Minimum 3 - 5 years IT Support or related technical experience required. Experience maintaining and troubleshooting desktop hardware, operating systems, application software and peripherals Experience supporting end users on the proper use of applications or hardware Experience with documenting and writing technical procedures Experience supporting users via phone Setting up and configuring operating systems and applications, computers and printers. Resetting passwords, mapping network resources, adding printers and installing drivers Familiar with network connectivity, IP addresses, using remote desktop Excellent oral & written communication skills Ability to prioritize tasks Troubleshoot & problem solve via phone Excellent customer service skills A+ Certification CompTIA Network +High School or equivalent experience in Computer Sciences, Information Technology or Electronic communications Preferred Qualifications: Familiar with financial institution core applications, particularly DNA 1-2+ years supporting a variety of clients and systems Microsoft Certified Technology Technician or equivalent (required within 6 months)
Job tags
Salary
$45k - $65k
