Computer Aid
Location
Ocoee, FL | United States
Job description
CAI is hiring! We are seeking a full-time IT Support Technician to join our organization on a long-term consulting engagement in the Orlando, FL area. CAI is a $700M+ global IT consulting firm that specializes in high value, long term managed services engagements with our clients. We offer a great benefits package that includes vacation.
This is a second shift position, candidates must be willing to work Sunday-Thursday 4pm-12:30am. Duties & Responsibilities Monitor and Troubleshoot Networks It is tasked to the Technicians to monitor system hardware and software to ensure the proper operations of switches, firewalls, and remote technologies. They field incoming calls, help callers troubleshoot system issues, diagnose system problems, and provide resolutions. Dispatch & Coordinate Field Technicians to Respond to Toll Sites Sometimes it is necessary to address system issues on-site; in these cases, technicians relay details about Toll system issues to field technicians and schedule them to go to locations to work on system equipment. They maintain field technician schedules, assist technicians on the phone, and keep records of repairs made for each client. Document Calls and Service Results The IT Support Technicians document all incoming calls and record the technical issues addressed in each call. They maintain logs of resolutions, communicate with vendors about ongoing problems, and use a ticketing system to update information regarding the progress of each call. Qualifications Skills The IT Support Technician must have the ability to diagnose and resolve issues using technical abilities, computer knowledge, and analytical skills. Candidates for these types of jobs should display the following: Familiarity with Remote Troubleshooting - must have basic knowledge and understanding how networking technologies work and be able to troubleshoot issues with switches, and other equipment Computer Skills - must have knowledge of computer operating systems minimum Microsoft Windows. (Linux/Unix are a plus) Customer Service - must be able to resolve customer issues either via email or by telephone in a timely manner Analytical Thinking - must be able to analyze given information about system issues to arrive at real solutions either by online reports or from telephone conversations Problem-Solving Skills - must be able after diagnosing system problems to follow through until issue is resolved Communication Skills - must have strong verbal and written communication skills for conversing with other technicians, callers, vendors, and managers; listening skills are needed to understand caller concerns and issues Experience/Education Required Minimum one year of real-world experience with reputable company in the IT field. Knowledge of local area networks, wide area networks and remote troubleshooting. Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitorJob tags
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