Director, Community Operations

Location

Seattle, WA | United States

Job description

Description

The Trailblazer Community team is looking for a hardworking, forward-thinking, and business-savvy leader to run operations and strategy for a medium sized organization that touches several communities in the Salesforce ecosystem. This role will have the support of several dedicated resources such as program management, finance, recruiting, and others.

This role will report directly to the SVP, Trailblazer Community.

Our ideal candidate will be an expert at leading the following activities:
V2MOM - Guide and manage our V2MOM annual planning structure and progress towards goals.

• Budget management: oversight, prioritization, and guidance around allocation of the program's budget for all teams within this organization
• Change management: planning programs to shift processes and behavior, rallying other leaders on this team to support and inspire innovative ways to work
• Leadership alignment: facilitating the conversations required to gain agreement among leaders within this team and with leaders outside this team
• Workforce management: planning programs to shift processes and behavior, rallying other leaders on this team to support and inspire innovative ways to work
• Operational education: orienting leaders and employees to working models, operational considerations, and the day-to-day running of peer tech teams
• Organizational structure: streamlining and reshaping to respond to changes in business priorities
• Quarterly and annual planning: guiding the project, budget, and staffing planning.
• Agency and vendor management: ensuring the supplier strategy is optimized and structured to fit the needs of the team
• Process design: optimizing and shaping any and all processes related to day-to-day performance and delivery
• Department innovation: examining and rethinking the department, bringing in new skills
• Holistic leadership: taking a big picture view of the needs, goals, and moving pieces of this department

Requirements:

• 10+ years operations experience

Experience:

• Managing multi-million dollar budgets
• Running a planning process
• Agency and vendor management
• Unflappable poise and confidence-inspiring presence in working with peers on this team and across the Marketing organization
• Excellent verbal and written communication skills in multiple channels: Slack, email, 1:1, large group settings, and others.
• Ability to embrace change as the role evolves

Job tags

Salary