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Location

Wilson, NC | United States

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Job description

Greetings!

This is Rakesh from Last Word Consulting Inc. found your profile on the job portal. Please share your updated resume if available and interested.

Please let me know if you are comfortable ..

POSITION:-

Position:- IT Support L2 Engineer- DSS L2 with ITSM

Location: Fayettville, AR (ONSITE)
Duration:- Long-term Contract

Job Summary:

• • Minimum of 9+ years of experience in the IT industry
  • Ability to diagnose and repair various IT end user hardware/network related issues
  • Working knowledge of Windows 7, 10 and MS Office Suites
  • Experience with various hardware related issues including replacing all hardware components
  • Experience with various OS and software related issues including BSOD, system freezes, poor system performance, and ambiguous application errors
  • Strong methodical troubleshooting and problem-solving capabilities
  • Experience using an IT Service Management Technology
  • Excellent written and verbal communication abilities; ability to successfully provide both technical and functional instructions to a non-IT user using non-technical jargon.
• Preferred:
  • Associates or Bachelor's degree
  • 3 years of experience in a Customer Service industry
  • Certifications: ITIL certified on v3 or 4+; A+ Certification
  • Hands-on experience in the following:
    • Manufacturing Production environment support
    • Experience troubleshooting remote access solutions including RSA, VPN and/or Citrix
  • ServiceNow fulfiller experience version San Diego or higher
  • Microsoft System Center Configuration Manager (SCCM) experience

This role may require additional duties and/or assignments as designated by management.

Thanks & Rgds,

Rakesh Bharti

Team Leader

Last Word Consulting Inc.

Mobile:- +1 469-306-4649/ Cell:- +1 202-730-2684

Email:- [email protected]

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Salary