Location
Carrollton, TX | United States
Job description
job summary:
- Must be fluent in Spanish and English
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Solid supervisory and leadership skills.
- Analytical and problem-solving skills.
- Superior understanding of computer hardware and software systems.
- Excellent time management skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Proficient with Microsoft Office Suite or related software.
- Ability to explain technical issues to technical and nontechnical employees and customers.
- Proficient with or the ability to quickly learn an array of computer hardware and software.
location: CARROLLTON, Texas
job type: Permanent
salary: $41,500 - 41,600 per year
work hours: 8am to 5pm
education: Bachelors
responsibilities: - Answering inbound calls to provide help desk break-fix support for Smart Safes and Cash Recyclers from our technical vendors, customers, distributors and dealers.
- Creating service tickets and providing end-to-end oversight to resolve the issue in a timely manner.
- Provide updates for the incident and problem resolution in the ticketing system/knowledge bases.
- Escalating incidents that cannot be resolved to the next level of support in line with SLAs.
- Ask probing questions to understand root cause, make recommendations for actions needed, and guide technicians over the phone through the troubleshooting and repair process of our Smart Safes and Cash Recyclers.
- Agents will log every call with enough detail to fully describe the events of the call without need for further clarification.
- Collaborating within a team environment by effectively communicating issues and status updates with colleagues and management.
- Utilizes VPN remote control to provide solution and support while employing a call tracking system to manage problem tickets.
- Ability to creatively find timely resolution for issues that are having a high-level impact on end users.
qualifications: - Experience level: Experienced
- Minimum 2 years of experience
- Education: Bachelors
skills: * Breakfix
- Microsoft Office
- Spanish
- Desktop Support
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
[email protected].
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
Job tags
Salary
