Technical Support Specialist Tier 1

Location

Rockford, IL | United States

Job description

At Cleo, we make doing business easy! Cleo is an established software company with a start-up feel. We have awesome products, which go hand in hand with our awesome culture! We are devoted to our people and pride ourselves on creating a fun, laid-back, but fast-paced work environment. Not only do we work hard, we play hard. We have a passion for all things nerdy and hire like-minded people who aren’t afraid to think outside of the box. Cleo is looking for passionate, motivated self-starters who aspire to be successful business leaders to join our Technical Support team. Ideal candidates are energetic, possess a strong technical aptitude and are eager to advance in our organization. Join Cleo and be awesome! Your Day

• Troubleshoot and develop technical solutions related to software and setup errors for customers
• Create and carry out test scenarios to duplicate identified problems
• Create workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion
• Escalate urgent problems requiring more in-depth knowledge to the Tier 2 engineers
• Ensure electronic knowledge base is utilized effectively and is maintained and expanded over time

Must Haves

• Associates Degree in Computer Science, Programming, or related field; Bachelor’s Degree preferred

• Experience providing top tier customer service in a professional environment

• Experience working directly with customers via phone, email or remote access

• Technical support experience preferred

• Ability to problem solve and communicate concepts effectively

Cleo is proud to be an Equal Opportunity Employer m/f/d/v.

Job tags

Salary