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Location

Lakeland, FL | United States

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Job description

Summary

As the Director of Process Excellence, you will play a pivotal role in overseeing and executing process improvement initiatives within the organization. You will lead a team of analysts, guide project execution, and work closely with cross-functional teams to ensure the highest quality of service for our clients and their members. Your role will be integral in driving efficiency and operational excellence.

Essential Duties and Responsibilities

• Will lead, mentor, and develop a team of Process Excellence Analysts, ensuring their professional growth and success
• Identify, assess, and prioritize areas for process improvement, collaborating with cross-functional teams to develop and implement enhancements
• Oversee the planning, execution, and monitoring of process improvement projects, ensuring they are completed on time, within budget, and aligned with established goals
• Utilize data analytics to identify key performance indicators, track project progress, and provide insights for driving improvements
• Foster a culture of continuous improvement within the organization, championing best practices and promoting effective change management principles
• Collaborate with department heads, clients, and other stakeholders to ensure that operational improvements meet their needs and expectations
• Ensure that all operational improvements adhere to regulatory requirements and maintain the highest quality standards
• Provide regular reports to senior management and stakeholders, summarizing the impact of process improvement initiatives on key performance metrics
• Place a strong emphasis on understanding and meeting customer needs. Ensures that operational departments align their processes with customer requirements, regulatory requirements and quality expectations

Education and Experience

• Bachelor's degree in business, operations management, engineering, or a related field. Master's degree preferred
• Minimum 7 years of experience in process improvement and operational excellence, specifically within a high SKU diversity, high output, quality-controlled environment. Pharmacy experience preferred
• Proven record of success in leading process improvement or Process Excellence teams
• Strong background in project management, lean methodologies, and continuous improvement principles.
• PBM experience a plus

Knowledge, Skills, and Abilities

• Exceptional leadership and interpersonal skills, with the ability to inspire and lead a high-performing team
• Excellent problem-solving and analytical abilities
• Proficient with Microsoft Office tools
• Project management experience
• Strong communication and presentation skills
• Demonstrated ability to manage change and drive a culture of operational excellence

WellDyne Can Offer You

• Medical, Dental and Vision Benefits
• Medical Savings Account Options with Company match
• 401K after 90 days of employment
• Employee Assistance Program
• Life and Supplemental insurance
• Educational Reimbursement
• Paid Time Off

Work Environment / Physical Demands

This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard phone, fax machine, and copier. Position may require travel up to 25% of time.

EOE M/F/D/V

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Job tags

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Salary