Wingate by Wyndham Charleston Airport
Location
North Charleston, SC | United States
Job description
Executive Housekeeper
Overview
The Executive Housekeeping is responsible for administering and coordinating housekeeping functions, as well as manager functions. Executive Housekeeper is also MOD in absent of General Manager. They will also over see Breakfast, House person and maintenance to insure that all work is being processed accordance to policy and producer given by brand and General Manager.
Responsibilities:
- Responsible for hiring, training and managing the performance of housekeeping staff and supervisors.
- Plans, organizes, and assigns the cleaning of all guest rooms and public areas.
- Monitors guest service scores via reports and guest comments for cleanliness, addresses any issues immediately and implements programs that meet or exceed brand benchmarks, in conjunction with General Manager.
- Maintain accountability for all supervisors and room inspectors.
- Ensures that all housekeeping team members have been thoroughly trained and are consistently following service standards and procedures.
- Provide current and prospective team members with information about company policies and job duties.
- Develops and executes incentives and programs that promote positive team members relations.
- Develops weekly staff work schedules within budgeted labor guidelines to ensure maximum productivity and revenue while maintaining service standards and quality.
- Conducts and maintains inventory of all linens, in-room amenities and cleaning supplies and place inventory orders when required.
- Works closely with maintenance department to ensure that maintenance and repairs involving guest rooms and public areas are completed timely.
- Ability to interpret and perform intermediate computer functions.
- Performs any other duties as requested by General Manager.
Job Requirements
Qualifications
- Significant relevant related experience and/or training; or equivalent combination of education and experience.
- Previous supervisory responsibility required.
- Must be able to effectively communicate both verbally, and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
What we offer you in return for your dedication and hard work is a rewarding benefits package that includes:
Wellness:
- Vacation Time
- Work Life balance.
Rewarding Hard Work:
- Incentive based bonus program
- Employee discounts within your hotel brand
- Discounts for friends and family within your hotel brand
- You are going to love being a part of our team! And we'll pay you for new team members you refer to ANY of our locations!
Career Growth:
* Free in-house training program-This unique program fosters employee growth throughout our associates' career with our company and has a clear path to get you where you envision yourself.
Equal Opportunity Employer
Job tags
Salary
