Primary Care Associates of Appleton LTD
Location
Appleton, WI | United States
Job description
***This is a Triage Nurse Position for Family Practice. Day off is Wednesday and call day is Tuesday***
DEPARTMENT: Nursing
REPORTS TO: Provider/Director of Nursing
SUMMARY: The Registered Nurse is responsible for managing patient telephone calls and assisting the physician with patient care in the office setting.
DUTIES AND RESPONSIBILITIES: - Handles all patients' clinical telephone calls.
- Provides counseling of the patient's family regarding illness/injury and any other patient care related questions.
- Advises patients according to established clinical protocols when physician input is not required.
- Monitors laboratory, x-ray, ECG results and other pertinent medical data under physician guidance.
- Completes referrals.
- Completes STAT prior authorizations.
- Monitors/manages health maintenance topics on designated patient panel.
- Greets and escorts patients to exam rooms.
- Notes patients' chief complaint/purpose for visit and sets up exam room accordingly.
- Interviews patients, measures vital signs such as pulse rate, temperature, blood pressure, weight and height; and records the information on the patients' charts.
- Gives injections and other medications under physician supervision, when applicable.
- Instructs patients regarding preparation for tests and procedures.
- Records laboratory, x-ray, ECG results and other pertinent medical data in patients' charts.
- Handles the incoming and outgoing mail, making sure the doctors sees all necessary information.
- Calls in prescriptions and refills to pharmacies.
- Schedules special appointments (i.e. follow-up, referrals, surgeries, x-ray, and lab).
- Assesses and schedules appointments for patients who must be seen same day.
- Consults other departments regarding patient care matters.
- Speaks to callers, patients, physicians, other staff and anyone they interact with during their assigned work hours in a polite, courteous, understandable manner that projects Primary Care Associates interest in providing high quality customer service.
- Completes assigned duties in a timely, accurate manner.
- Demonstrates a team spirit through cooperative, supportive professional work relationships.
- Complies with company policies and procedures.
- Maintains regular scheduled hours.
- Maintains confidentiality of patient information.
- Performs other related duties as assigned by management.
Requirements
SUPERVISORY RESPONSIBILITIES: - This job has no supervisory responsibilities.
QUALIFICATIONS: - Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience.
- Graduate of a NLN accredited Registered Nursing program required.
- Certificates, licenses and registrations required:
- Must have valid, unrestricted RN license in the State of Wisconsin.
- Must maintain a current BLS for healthcare certification.
- Computer skills required:
- Office Suite; Payroll Systems; EPIC
- Other skills required:
- Previous experience in a medical office setting preferred.
- Excellent knowledge of medical terminology, physiology and anatomy.
- Pleasant and effective communication skills.
- Ability to work well with all customers of Primary Care Associates.
- Ability to prioritize and work efficiently.
- Ability to function as a part of a team with a cooperative attitude.
- Able to work under pressure and in a fast pace environment.
- Strong organizational skills.
- Must have flexibility in work schedule.
COMPETENCIES: - Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
- Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
- Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
- Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
- Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
PHYSICAL DEMANDS AND WORK ENVIRONMENT: - Frequently required to stand, walk, bend, stoop, talk or hear.
- Continually required to utilize hand and finger dexterity.
- Frequently exposed to bloodborne and airborne pathogens or infectious materials
- While performing the duties of this job, the noise level in the work environment is usually loud; very loud
- The employee must occasionally lift and/or move up to 60 pounds independently.
- Specific vision abilities required by this job include: close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus.
- Specialized equipment, machines, or vehicles used: POCT machies (i.e. Cepheid:glucometer)
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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