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Service Desk Engineer


Nityo Infotech


Location

Dublin, CA | United States


Job description

Greetings,

We are urgently hiring for EUC/Service Desk Engineer at Dublin, CA (FULLTIME)

If you are interested please share your updated resume copy on [email protected]

Role: EUC/Service Desk Engineer at Dublin

Location: Dublin, CA (FULLTIME)

Job Description:

In this role, you will have responsibilities for...

  • Desktop Support (Windows / Mac) Providing hardware, software, network, and endpoint security tool support (CrowdStrike, Beyond Trust, etc.) for Windows and Mac devices

  • Ticket Management / Escalations (Incident & Request) Provide global Service Desk queue management expertise, leveraging strong ITSM process knowledge.

  • AD and Exchange Provisioning Maintains users, groups, and DLs

  • File & Print Management Provisioning and troubleshooting

  • Hardware and Software Deployment Desktop and laptop imaging and software deployment.

  • Mobile Device Support Managing Apple, Android, and other mobile devices

  • Endpoint Systems - Management of modern workplace management tools (O365, Intune, JAMF)

  • IT Solutions - Recommending and implementing new solutions to improve Service Desk environment through Self Service and automation.

You've got what it takes if you have...

  • 5+ years of experience working on a ServiceDesk

  • 2 years of experience troubleshooting Office 365 Productivity Suite, Intune & JAMF

  • Bachelor's degree, technical certificate or equivalent work experience

  • Strong understanding of ITIL Foundations and prior administration of Service Now

  • Expertise with MS Windows and Mac OS Operating Systems

  • Excellent technical documentation skills are a must

  • Strong analytical, troubleshooting, and problem-solving skills

  • Must be a quick learner with exceptional communication skills

  • Perform inventory management for all hardware

Thanks & Regards,

Akash Pathak

Nityo Infotech Corp.

Suite 1285, 666 Plainsboro Road

Plainsboro, NJ, 08536

Contact: 609 853 1688

Email: [email protected]

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Job tags

Full timeWork experience placementImmediate start


Salary

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