Service Desk Engineer

• Desktop Support (Windows / Mac) Providing hardware, software, network, and endpoint security tool support (CrowdStrike, Beyond Trust, etc.) for Windows and Mac devices

• Ticket Management / Escalations (Incident & Request) Provide global Service Desk queue management expertise, leveraging strong ITSM process knowledge.

• AD and Exchange Provisioning Maintains users, groups, and DLs

• File & Print Management Provisioning and troubleshooting

• Hardware and Software Deployment Desktop and laptop imaging and software deployment.

• Mobile Device Support Managing Apple, Android, and other mobile devices

• Endpoint Systems - Management of modern workplace management tools (O365, Intune, JAMF)

• IT Solutions - Recommending and implementing new solutions to improve Service Desk environment through Self Service and automation.

You've got what it takes if you have...

• 5+ years of experience working on a ServiceDesk

• 2 years of experience troubleshooting Office 365 Productivity Suite, Intune & JAMF

• Bachelor's degree, technical certificate or equivalent work experience

• Strong understanding of ITIL Foundations and prior administration of Service Now

• Expertise with MS Windows and Mac OS Operating Systems

• Excellent technical documentation skills are a must

• Strong analytical, troubleshooting, and problem-solving skills

• Must be a quick learner with exceptional communication skills

• Perform inventory management for all hardware

Thanks & Regards,

Akash Pathak

Nityo Infotech Corp.

Suite 1285, 666 Plainsboro Road

Plainsboro, NJ, 08536

Contact: 609 853 1688

Email: [email protected]

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