Location
Sandusky, OH | United States
Job description
Additional Information: This hotel is owned and operated by an independent franchisee, Lodging Industry, Inc.. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
JOB SUMMARY
JOB SPECIFIC TASKS
Managing Property Operations
•Ensures service programs are in place and executed against (e.g., Shaping Service, Mobile Guest Services, Empower Guest Experience etc.).
•Provides timely, real-time feedback to management and hourly associates on service and operational standards; including feedback on even the smallest of service and operational details.
•Manages the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.
•Creates and support clear lines of responsibility for management team, including coverage and oversight throughout the day.
•Prepares for QA audits (i.e., daily and pre-visit activities).
•Review sand follows-up on property GSS scores and comments.
•Walks the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
•Manages the implementation of major brand standards (e.g., HSIA, the Market, Marriott Bonvoy ).
•Delegates responsibilities for operations and projects to appropriate level of associate.
Managing and Sustaining Sales and Marketing Strategy
•Manages relationships with representatives of top accounts. Ensuring their satisfaction.
•Interacts with in-house guests to prospect for new sources of business.
•Coaches and reinforces associate selling strategies that take advantage of property amenities.
•Implement a tracking strategy for corporate reservations.
JOB REQUIREMENTS
Education and Experience
•2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
•4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
Description of Pay and Benefits
Pay is determined by experience. Other benefits include Heath, Dental, Vision Insurance and Performance Bonuses.
This company is an equal opportunity employer.
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Job tags
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