Technical Client Services Representative
Location
Canada | United States
Job description
As a Technical Client Services Representative, you will be the first contact for support related questions and training delivery.
As you learn more about MOSAIC and the workflows that it supports, you will provide insight into how clients can optimize MOSAIC use for critical processes that support reserves management, budgeting/planning, and capital management processes.
Responsibilities: - Provide MOSAIC Help Desk Services to our client base.
- Provide training for MOSAIC clients and prospects.
- Assist in documenting new features and recording workflows for MOSAIC Help.
- Assist the development team by documenting client enhancement requests and ensure new features released are thoroughly tested after development.
- Provide feedback on the MOSAIC application to improve workflows and usability.
- First point of contact for process understanding and application troubleshooting.
Qualifications: - Bachelor's degree or Technical Certificate (Engineering preferred).
- Education or work experience in one of the following areas: petroleum economics, reserves management and reporting, budgeting, or field development planning.
- Strong verbal and written communication skills is essential.
- Sharp analytical and problem-solving skills.
If you are interested in working in our dynamic environment and are up for the challenge, please submit your resume with a cover letter stating your fit for the position and career expectations.
Who we are: Omnira Software is part of the Constellation Software Inc. family of companies. Constellation Software Inc. is publicly traded on the Toronto Stock Exchange (TSX) under CSU. Omnira Software is a leading provider of reserves management, planning, and volume forecasting solutions to help oil and gas professionals make better capital investment decisions to find and develop their hydrocarbon resources, aiming to maximize shareholder value. You can find out more at
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