Location
Malvern, PA | United States
Job description
Core Responsibilities
- Provides and coordinates advanced level technical support to address end-user issues such as implementation, configurations, control, maintenance, troubleshooting, security and usage monitoring.
- Resolves advanced technical troubleshooting issues to ensure end user productivity
- Provides consultation with clients and key stakeholders on potential technical issues or problems that may affect end user productivity.
- creates and maintains knowledge-based articles, procedures, and training for support areas and staff. Partners with IT to train staff when necessary
- Maintains an accurate data inventory regarding advanced end-user issues with the tracking system and according to policies and standards
- Resolves advanced issues elevated from crew with less experience. Determines severity of unresolved issues and escalates issues accordingly.
- Learns and complies with Information Technolgy and Information Security policies and procedures
- Participates in special projects and performs other duties as assigned.
Qualifications
- Minimum of five years work experience, with at least two years of technical support experience
- Undergraduate degree or equivalent combination of training and experience
- Bonus: AWS Skills/Experience
Required Skills : Helpdesk,Technical Support
Additional Skills : Application Engineer,Desktop Support
Job tags
Salary
