Front Desk Supervisor

Location

Mason, OH | United States

Job description

The Cincinnati Marriott Northeast is seeking a dynamic Front Desk Supervisor to join our high performing team. We are a full service, fully renovated Marriott branded hotel with 11,000 square feet of banquet space. Responsibilities: Assist the Front Office Manager in creating schedule and monitor labor for all front office staff daily to ensure productivity while providing the premier level of service the hotel demands. Train new staff members in their positions of employment to assure a successful and productive working environment. Counsel and advice employees on an as needed basis with the explicit goal of 100% guest satisfaction in mind related to their performance. Assist with check-in/check-out on daily basis to provide leadership by example. Manage the property management system as needed. Communicate daily with all departments in the hotel regarding group, VIP’S or special arrangements necessary. Distribute all arriving group and VIP information to all departments to ensure all areas are aware and prepared for the upcoming arrivals. Research and charge all guaranteed no-shows. Address and respond to formal guest complaints. Ensure the gift shop is properly stocked and maintained. Assist Front Office Manager with Weekly and Monthly Reporting. Be able to act as Manager on Duty when needed. Be able to stand/walk the whole shift. Flexible to shift change and available to work days, nights (overnights) and weekends as needed.  Job Requirements: Prior hotel front desk experience. Prior supervisory experience a plus.

Job tags

Salary

$17 - $19 per hour