Customer Experience Consultant
Location
Reston, VA | United States
Job description
Customer Experience Consultant
BizFirst is assisting our client in recruiting a talented and dedicated Customer Experience Consultant. In this role, the successful candidate will work closely with our clients customers, guiding and supporting them in implementing comprehensive solutions to enhance their business operations and customer engagement strategies.
Key Responsibilities:
- Collaborate directly with clients to understand their needs and tailor solutions effectively.
- Deliver insights on the selection, implementation, and optimization of CRM and customer service tools.
- Provide expert guidance on best practices for tool adoption, ensuring smooth integration into clients existing systems.
- Conduct training sessions for client teams to maximize tool usage and efficiency.
- Monitor and analyze tool performance, offering recommendations for enhancements to improve customer interaction and satisfaction.
- Work closely with client teams to ensure seamless integration of new solutions.
- Monitor and report on the success of implemented strategies, providing insights and recommendations for continuous improvement.
Requirements:
- Proven experience as a consultant or in a similar role, with a focus on customer experience and solution implementation.
- Proficiency in CRM systems (e.g., Salesforce, HubSpot) and customer service software (e.g., Zendesk, Freshdesk).
- Experience with data analysis tools (e.g., Tableau, Google Analytics) for evaluating customer engagement and feedback.
- Knowledge of project management tools (e.g., Asana, Trello) for effective coordination of customer experience initiatives.
- Familiarity with communication platforms (e.g., Slack, Microsoft Teams) to ensure seamless internal and client communication.
- Strong ability to understand and translate client needs into actionable strategies.
- Excellent communication and interpersonal skills, with a knack for building strong client relationships.
- Bachelor’s degree in business administration, Marketing, or related field preferred.
Benefits:
- Competitive compensation package.
- Opportunities for professional growth and development.
- Dynamic and supportive work environment.
Job Type: Full-time, Permanent
Location: Reston, Virginia; On-site Client locations
Job tags
Salary
