Desktop Support Technician

Location

Boise, ID | United States

Job description

As a Desktop Support Technician, you will perform hardware, system software, and voice communication installation, configuration, and technical support functions at corporate and all warehouse locations. Assist factory Technical Support Specialist remotely as well as onsite assistance when needed. Provide technical support to developers and, along with other IT team members to provide end user support. Applications supported will consist of a range of products and technologies, such as Office365, Mitel, Active Directory, as well as ‘systems’ applications and IT tools and core Microsoft ‘services’ SCCM, etc.

PRIMARY RESPONSIBILITIES AND INFLUENCE

* Configure, maintain, and troubleshoot, PC’s, mobile devices, telephones, printers, and other computer hardware, at corporate and warehouse locations.
* Configure, maintain, and update workstation software and/or applications as required, including corporate, factory locations, warehouse, scale houses and piling ground locations.
* Support all hardware and software systems as directed by the IT Services Manager.
* Support end-user hardware and software needs.
* Coordinate with and assist Technical Support Specialist personnel at the factories with IT-related issues and projects as required (when people onsite have an issue, they will send an email to a distribution email that goes out to the entire IT team. They will monitor this email for tickets that they can pick up and work.)
* Consult and work closely with IT Services Manager performing assigned tasks as requested.
* Work closely and effectively with other IT administrators, programmers, operators, users, managers, and approved vendors.
* Assist in developing and maintaining IT guidelines/processes and user training materials.
* Performs other related duties as required.

Mobility: Need to be able walk up stairs, lift boxes of 25lbs, etc. Some facilities are out in the elements: cold, hot, wet. Need to wear steel toed boots which are provided. Also eye/ear/head protection.

ESSENTIAL SKILLS AND ATTRIBUTES

* Experience with Microsoft technologies.
* Experience with Windows Active Directory.
* Experience supporting 99.9% SLA production services.
* Considerable knowledge of standard IT practices
* High level of technical knowledge on PC related hardware and standard software applications along with a basic understanding of networks, servers, and related components.
* Solid understanding and knowledge of cyber security best practices.

* Skill in the use of a variety of tools associated with Information Technology.
* Strong analytical, and technical computer skills.
* Ability to coach and train others in the use of computer and related technology.
* Ability to read and understand manuals and other instructions.
* Documenting issues and resolution - They don't have many knowledge based articles so they would like to build this out more.
* Ability to read and interpret safety information & placards.
* Respond to technical issues (password reset, laptop isn't working, can't get access to a file, etc).
* Escalate issues to the networking/systems/security team if they can't figure out a solution. Know when to escalate, etc.
* Assist with onboarding new people when they start- setup, etc. They won't handle asset management.
* Self-starter who works well with others, able to prioritize, complete and follow up on assigned projects and tasks.
* Must take direction from IT Services Manager in dealing with all IT related issues.
* Some weekend and after hours’ work will be required to meet the needs of end users. ( They are on call 24/7, but no one is here after 4:30pm. JDE Oracle went down the other day so they would need to stay to get it fixed, etc. May need to help with major updates. Rare for overtime/late.)
* Travel will be required, (During harvest they will need to go to the harvest/piling stations. Primarily SW Oregon and around Boise, ID. They have a fleet of cars they can use to travel between locations.)
* Must possess a valid driver’s license before employment and maintain licensure for the duration of employment in this position.

Qualifications

* Technical degree or technical training or certificates preferred.
* Minimum 3 years of experience in technical support and network support.
* ALL Windows, no MAC's
* Software: O365, Mitel, SCCM, Active Directory, Office products (Teams, Office, Excel, etc), etc
* Basic networking, Server and Cyber knowledge
* OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
* Executive level customer support and previous experience- phone, email and in-person. The CEO sits onsite.
* Personable, but not overly chatty. Be respectful of people's time, but build relationships!
* Self motivated
* Great communication and ability to communicate technical terms to non-technical people.

Job tags

Salary