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Location

Murrysville, PA | United States

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Job description

JOB DESCRIPTION

Job Title

Technical Trainer

Job Description

520655 Technical Trainer

The purpose of the Technical Trainer is to provide new hire and ongoing training as an astute subject matter expert to internal teams that request training on technical solutions. Training may be related to software, hardware, or programs. This role will also assist with creating and updating customer facing technical webinars in conjunction with the Product Management team.  This role will provide new-hire technical training to Product Support Teams, Customer Service teams and other areas of the business as needed. This role will also act as a next level escalation point for support teams.

Your role:

• Primarily responsible for supporting the Product Support teams, Customer Solutions Teams, other SRC Teams, and Philips SRC customer base.
• Partner with team members, Product Support, Product Management, and field marketing in developing and delivering training to support the sales and support of all SRC product offerings.
• Assist in Database and HL7 Installations and training.
• Develop SRC Product training curriculum and perform online training with internal and external customers of varying size, structure, and experience.
• Perform live remote and/or on-site Product Training to both Product Support and Customer Solutions Teams and other SRC teams
• Develop and provide continuous improvement to curriculum and train all new Product Support Representatives
• Feed into the product development cycle by attending Weekly Core Meetings, Tiger Team meetings, and Quality Meetings.  Utilize interaction with clients to drive improvements in the features and functionality within SRC Product Line as well as the services we provide. 
• Act as an escalation point for support teams

You're the right fit if:

• 3+ years experience specializing in Product Support, Help Desk Support, or Customer Service preferred.
• IT Certificates/ degree preferred
• Database and HL7 Installation experience preferred
• Self-motivated and able to work independently as well as part of a team in a fast-paced environment with multiple projects, tight deadlines and changing priorities.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position .

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business .
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits .

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance of Murrysville, PA .

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

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Job tags

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Salary