Location
Alexandria, VA | United States
Job description
Job Details
JL Restaurant Group, home to award winning Hank's Oyster Bar, has an immediate opening for a Floor Manager at our Old Town, Alexandria location: proudly featuring an 80-seat open air rooftop bar and lounge, dedicated 2nd floor private event space, and a full 1st floor dining room in the heart of Old Town North. If you want to be a part of our growing restaurant family, while working with some of the most genuine and talented hospitality and culinary professionals in the area, we would love to meet you!
THE ROLE
As a leader of the front of house operations, the Floor Manager works with the property team to communicate, drive, and measure productivity and effectiveness in achieving the overarching financial, employee, and guest satisfaction goals of Hank’s Oyster Bar, Old Town, Alexandria, while adhering to all JL Restaurant Group guidelines and policies
Reports to: General Manager
Specifically, the Floor Manager is directly responsible for:
- Training of all hosts, bussers and runners
- Participates in interview process for all host, busser and runner positions
- Ensures employees are trained and have access to 7Shifts
- Accurate completion of the new hire paperwork for all hosts, bussers/runners
- Directly responsible for training of all hosts, and bussers/runners
- Participates in the annual reviews of all hosts, bussers/runners
- Ensures all hosts, bussers and runners adhere to JLRG policies and guidelines
- Ensures consistency with Coyle report standards
- Responsible for and Manages the Host Stand
- Serves as property subject matter expert for Resy: creating floor plans, booking windows, table capacity, turn times, and waitlist policies
- Manages reservation bookings and communicates guest count, VIP’s, noted allergens, special requests to leadership team and staff
- Ensures print menus are correct and up to date
- Ensures host team is aware of server sections, specials, current oyster selection, bar staff on duty, local events impacting business, and any large party or private events
- Monitors, manages, and tracks sales, costs and purchases
- Participates in weekly and monthly P&L meetings, creating action plans to drive sales, control costs, or rectify any inaccuracies/issues
- Responsible for completion of weekly schedules for hosts, bussers and runners
- Ensures tip spreadsheet is complete and balanced nightly
- Places and submits into Margin Edge all orders for office, FOH supplies, merchandise
- Monitor and float on various shifts throughout the work week to evaluate food and beverage quality, service, and performance of individual staff members
- Ensures flawless execution of private events in conjunction with BOH team
- Communicates daily to core and property team using the Avero logbook
- Participate in weekly managers meeting and daily pre-shift meetings
- Other assigned tasks as needed to drive employee and guest satisfaction
DESIRED QUALIFICATIONS
Our ideal candidate possesses a strong knowledge of food & beverage operations and profitability with a focus on training and guest communication. They are outgoing, hospitable, and truly embody our guest first mentality, providing goodness to people through food and beverage.
- Minimum of 2 years of restaurant management experience in a mid-size neighborhood
- Financially literacy with some knowledge of managing restaurant budgets and analyzing weekly and monthly P&L statements
- Experience with training and on-boarding a team of 20+ individuals
- Working knowledge of the following systems: RESY, 7Shifts, TOAST, Craftable, Microsoft TEAMS, and Paychex Flex
- Native Spanish speaker or fluency in Spanish a plus.
- This position requires one Covid vaccination prior to the first day of work, and full vaccination within 6weeks of hire.
JL Restaurant Group offers competitive wages and benefits, including paid time off, company sponsored medical/dental/vision insurance, generous 401K plan with employer match, flexible work schedule, discounts on food and beverage, and more.
Job tags
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