Application Development & Support Supervisor
Location
Sacramento County, CA | United States
Job description
Job Description and Duties
Under the general direction of the Information Technology Services Division (ITSD), Application Development & Support manager (Information Technology Manager I), the incumbent is responsible for planning, organizing, and directing the work of the California State Lottery (Lottery) Application Development & Support Unit that is comprised of multi-disciplined and complex areas of responsibility; supervising technical staff responsible for the design, development, testing, and implementation of California State Lottery (Lottery) system enhancements and applications which support internal business and back-office systems. Responsible for maturing the Application Development & Support program; application testing process; developing staff and subject matter experts. The duties for this position are focused in the Business Technology Management, Information Technology Project Management, Software Engineering, and System Engineering domains; however, work may be assigned in other domains as needed.
Duties include, but are not limited to:
• Providing strategic direction, guidance, technical expertise, decision-making, mentoring and support.
• Organizes the workload of businesses analysts, application developers, and application testers to meet production and business needs.
• Monitors service levels, program metrics, testing coverage matrix, and performance management standards to improve velocity, quality, and agility of application development.
• Participating in the most complex application and system development and testing efforts.
• Assists in the creation of application policies and standards for design, development, and testing for all phases of the System Development Life Cycle (SDLC).
• Administer, support, and monitor the Lottery’s back office applications and systems
• Supervises the management of internal business and back office systems technology projects that enhance business decision making capabilities and the delivery of information assets, including, enterprise platforms, custom applications, and data bases.
• Consults and coordinates with customers, project staff, other technical experts, and internal stakeholders to provide complex IT consulting services.
• Providing technical and development support to internal program and business areas the Lottery.
Additional information about the job can be found in the Duty Statement.
• Prospective and current Lottery employees must reside in the State of California and must be able to reach the Lottery Headquarters within 2 hours.
This position requires a current IT Supervisor II exam. If you need to take the exam or if your score has expired, click to gain list eligibility.
This position is headquartered at the Sacramento HQ and is eligible for either a remote-based or office-based telework schedule. Employees must be able to report to their assigned headquarters office as needed. Travel expense to and from the assigned headquarters are the responsibility of the employee. Eligibility for telework requires employee residence in California per California Government Code Section 14200 which states: “telecommuting means the partial or total substitution of computers or telecommunication technologies, or both, for the commute to work by employees residing in California.
When choosing a state organization to work for, there are a lot of options.Why choose the California State Lottery?
People are drawn to the Lottery because we: • Are an energetic, creative, and talented team
• Value diversity and inclusion in the workplace
• Empower team members to bring their knowledge, expertise, and innovation
• Recognize individual and team contributions
• Support the importance of work-life balance
• Invest in the professional development of our team members
• Are dedicated to preserving our environment by lowering our carbon footprint
All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements."
It is highly recommended that you apply online using your CalCareers account. It is not necessary to return the contact letter if you applied electronically. Please ensure to monitor your email and/or CalCareers account for communication associated with your application submission.
This is a re-advertisement, if you have already applied no need to re-apply. You will find additional information about the job in the .
Working Conditions
The incumbent will work in a fast-paced environment, with competing priorities, and critical deliverables.
a. Schedule: This position has work hours from 8:00 a.m. to 5:00 p.m. Weekends, long and/or irregular hours, after-hours work, and holiday work may be required.
b. Travel: Statewide overnight travel may be required.
c. Other: This position is also required to carry a Lottery issued cell phone. This position is required to be reachable outside of normal business hours.
Special Requirements
- The California State Lottery Act provides that no person may be hired as an employee of the Commission if that person has been convicted of a felony or any gambling related offense.
- The position(s) require(s) a Background Investigation be cleared prior to being hired.
- If you are basing your eligibility on education, ( provide your transcripts and/or diploma. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts will be required upon appointment. Please redact birthdates and social security numbers.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Strong leadership skills including the ability to engage, inspire, empower, develop, and mentor staff.
- Knowledge of time management techniques to provide for efficient prioritization and completion of competing work assignments for self and subordinate staff.
- Excellent interpersonal and customer service skills with the ability to adjust to changing priorities and quickly respond to urgent matters.
- Experience in various technology domains (Client Services, Information Security Engineering, Information Technology Project Management, Software and System Engineering) and cross-organizational operations.
- Excellent written and verbal communication skills and conducting presentations before audiences of all levels and size.
- Ability to convey and explain complex problems and solutions to a technical ad non-technical audience
- Ability to solve complex problems through collaboration with staff, technical and business team members, and stakeholders to achieve high- quality products and services.
- Knowledge of supervisory and management principles, practices, and techniques to oversee the work activities of subordinate staff to ensure operation functions effectively.
- Experience serving as a techncial business systems analyst.
- Experience in the maintenance, support, and administration of Commercial Off-The-Shelf (COTS), web applications, and enterprise platforms
Benefits
Benefit information can be found on the CalHR website and the CalPERS website.
Position Location
Headquarters
700 North 10th Street
Sacramento, CA 95811
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at
All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications - See below for details.
Job tags
Salary
