Colgate-Palmolive Company
Location
Overland Park, KS | United States
Job description
No Relocation Assistance Offered
# 157973 - Overland Park, Kansas, United States
Who We Are Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.
We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.
If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!
At Hill’s we have a purpose. Every day around the world, we transform the lives of millions of pet families through groundbreaking innovation, outstanding nutrition, and the most promising people. If you’re interested in work that matters, motivated by passion for pets, we invite you to apply.
Founded more than 75 years ago with an unwavering dedication to pet nutrition, Hills’ mission is to help enrich and lengthen the special relationships between people and their pets. Our decades of science and research guide us in crafting nutrition that’s ahead so pets and pet parents can enjoy every day together.
As the US #1 Veterinarian Recommended pet food brand, knowledge is our first ingredient with 220+ veterinarians, PhD nutritionists and food scientists working to develop breakthrough innovations in pet health.
About the role:
This role is responsible for evaluating training needs of the service team, crafting, and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. This role is also to identify, collect, synthesize, coordinate, and manage interpersonal knowledge in support of business units across the enterprise. This role is also responsible for building and prioritizing the service teams assets in knowledge bases.
- Accumulate, understand, and seek to understand knowledge about the service teams’ work.
- Build outstanding knowledge and training materials for the service team. This includes the creation of virtual classroom and traditional classroom training, SOPs, and standard statements that maximize the experience for our customers and consumers.
- Collaborate with function leadership and supporting service groups to coordinate onboarding and deliver training material.
- Work across the organization to evaluate efficiency of existing materials, guides, and resources with a continuous improvement mindset for bettering the experience for the customer and consumer.
- Collaborate with the service team and other Subject Matter Experts (SMEs) to update SOPs and standard statements on a recurring schedule.
Basic Qualifications:
- Bachelor’s degree in business, Adult Education, or related field required
- 3+ years training and/or knowledge management experience, including facilitation and design of instructor-led and eLearning content and crafting knowledge bases and documents
Additional Qualifications:
- 2+ years experience in a corporate/call center training environment
- Ability to synthesize and explain technical subjects to a non-technical audience
- Expertise in the development, delivery, and evaluation of training initiatives to support ongoing improvements
- Ability to translate business processes, procedures, policies, and product information into a clear and easy to understand format
- Experience in building and maintaining a knowledge base tool
- Excellent written and verbal communication skills
- Ability to develop training and methodology programs
- Professional certification in or strong familiarity with adult learning, current training and development practices, and learning technologies
Compensation and Benefits
Salary Range $60,400.00 - $75,500.00 USD
Pay is based on multiple non-discriminatory, individualized factors including but not limited to experience, job-related knowledge and education, skills and office/market location. In addition to base salary, salaried employees are eligible for annual discretionary bonuses, profit-sharing and, for Executive-level (salary grade 16 and above) roles only, long-term incentives in the form of Restricted Stock Units and/or Stock Options.
Subject to the terms and conditions of the applicable benefits plans then in effect, all salaried employees are also eligible for a competitive benefits package which includes:
- Insurance: Employees (and their eligible dependents) are eligible to participate in Company-sponsored Medical, Dental, Vision, Basic Life Insurance, Accidental Death & Dismemberment and Disability insurance plans.
- Retirement Plans: Employees are eligible to enroll in Colgate's 401(k) plan, which provides for company matching contributions subject to eligibility requirements
- Vacation/PTO: Employees receive a minimum of 15 days of vacation/PTO leave annually
- Paid Holidays: Employees receive a minimum of 13 paid/floating holidays annually
- Paid Sick Leave: Based on location and consistent with applicable state and local law, employees receive a minimum of 40 hours of paid sick leave on January 1st of each year
- Paid Parental Leave: Eligible employees may take up to eight weeks of paid parental leave and 12 weeks of unpaid leave (varies for employees with fewer than 12 months of service and is subject to hours worked requirements)
Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.
Our Commitment to Diversity, Equity & Inclusion Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.
Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please contact
[email protected] with the subject "Accommodation Request" should you require accommodation.
For additional Colgate terms and conditions, please click here .
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