Location
Hanover, MD | United States
Job description
Function (Scope and Main Purpose of Job)
The Director Cage, Drop/Count, and Credit Operations will manage, monitor, and oversee the strategic direction of all three functional areas.
Core Service Standards
CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance
SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here
Specific Responsibilities and Duties
- Ensure that Cage, Credit and Drop/Count operations are conducted in a secure, efficient and accountable manner and in compliance with all relevant procedural & legal requirements, while delivering exemplary levels of customer service.
- Analyze and interpret trends associated with Cage & Credit operations, to maximize revenues and customer service scores while minimizing operating costs.
- Analyze Drop/Count data and processes to minimize operational costs and comply with internal and State requirements.
- Display a thorough knowledge of all Title 31 and BSA regulations as they relate to cage operations.
- Develops and manages both operational and capital budgets for each functional area.
- Adapt operations to accommodate new regulatory and marketing program changes.
- Develop strong department management and high performing line level staff through recruitment, training, and performance evaluation processes.
- Oversee purchase and maintenance of all related equipment, including but not limited to: ATM/Ticket Redemption Units, Count Room Equipment, Jackpot Dispenser Units, and Employee Cash Recyclers.
- Develop and monitor effective cash management.
- Ensuring that all state and federal guidelines for casino banking are being followed.
- Effective liaison with other Casino departments, contractors and service providers, other Casino Cages and Casino regulatory authorities
- Other duties as assigned.
Job Requirements (skills, knowledge, and abilities)
- Broad variety of tasks and deadlines requires an irregular work schedule.
- Experience with Aristocrat Oasis Slot System, Newave, and ABACUS cage software preferred.
- Ability to analyze and interpret departmental needs and results.
- Ability to solve complex documents and understand state and local tax laws, banking codes, gaming laws and regulations.
- Ability to perform assigned duties under frequent time pressures in an interruptive environment.
- Ability to solve complex problems.
Educational Requirements
- Seven (7) to ten (10) years of leadership experience in casino cage operations.
- A four (4)-year degree in related field or equivalent work experience.
- Must be able to comply with all state gaming regulations, which may include obtaining a license.
Physical Requirements
- Sitting, standing, walking
Working Conditions
- 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
Job tags
Salary
