Customer Results Representative
Location
Long Beach, CA | United States
Job description
Wellnessmart is a leading provider of pre-employment testing services with over 50 retail locations across the US. Wellnessmart combines high clinical accuracy, rapid turnaround, and friendly service to deliver best in class pre-employment testing across the country.Our services include drug screening, tuberculosis testing, physical assessments, titer testing and more. We also provide non-clinical tests such as fingerprinting and background checks.
Job Description:
We are seeking a skilled Clinical Results Representative to offer quality control of patient medical results, provide support to clinical staff, track patient results, answer inbound/outbound calls, schedule appointments, and maintain overall quality of patient/client communications.
Key Responsibilities:
- Maintain quality assurance control, client orders, and ensure valid information is provided to Clients.
- Take inbound/outbound calls and communicate with Client/Patient via text/email. Schedule patient appointments as needed.
- Assist clinical staff with inquiries and troubleshooting requests.
- Upload and send results to Clients/Patients. Provide Clients/Patients with up to date status on each order.
- Follow-up with outside vendors for clinical results.
Qualifications:
- Bachelor's degree is a plus.
- Proven experience in a customer service setting. Healthcare is a plus.
- Strong customer service skills.
- Enjoy working as a team.
- Excellent analytical and problem-solving abilities.
- Exceptional communication and interpersonal skills.
- Capability to work individually in a repetitive environment.
- Ability to navigate various programs/softwares.
- Open to taking on new projects from time-to-time.
Benefits:
- Health insurance
- Unlimited time-off requests
- Flexible schedule
- Employee assistance program
- Employee cell phone program
Schedule:
- 8 hour shifts
- Day shift
- Monday to Friday and rotating Saturdays
- 2-3 Saturday rotating Saturday shifts/month
Work Location:
- In-office (Long Beach, CA)
Job tags
Salary
$21 - $23 per hour
