Golf Membership Concierge

Location

Frisco, TX | United States

Job description

The PGA of America is moving to Frisco, Texas – the "2018 Best Place to Live in America ” - where it will anchor a 600-acre, mixed-use , golf-centric development , including the golf club, future Omni resort and PGA headquarters . Currently under construction, the golf club will feature two championship golf courses, a 10-hole short course, a two-acre putting course and a 37-acre practice facility. The future two-story clubhouse will offer golfers and guests alike a 19th hole restaurant, private dining on the second floor overlooking the fairways, upscale lounges and locker rooms and a golf shop designed to entice all levels of fans from PGA tournament players to weekend golfers and other enthusiasts .

Omni PGA Frisco Resort is seeking a friendly and responsible Golf Membership Concierge (Part Time) to join our team. Omni Frisco PGA Resort will provide north Texas with 127,000 square feet of event space, 13 new food and beverage outlets, an extravagant spa and a full entertainment district. Featuring two championship 18-hole golf courses along with a third short course, we will provide incredible options for our guests and local community for dining, events, and entertainment.

As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement at Club 1916 at Fields Ranch. In addition, this role supports the membership team and club management with administrative tasks and projects involving Club 1916 and Member Relations.

• Operates as first point of contact for members and guests entering the clubhouse.
• Coordinate reservations for tee times, dining, Omni Hotels & Resort stays for Club 1916 members.
• Exemplifies a hospitality mindset to build relationships with members and guests, ensuring extraordinary experiences.
• Receives and facilitates incoming phone calls from members and guests.
• Initiate and maintain effective positive communication between members and Employee Partners.
• Assist in and be accountable for the timely completion of any projects as requested.
• Attendance at all relevant meetings.

Promote and encourage member name recognition at all times.

• Maintains knowledge to appropriately educate members of club programming, events, pricing, and policies.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.
• Assists management in administration of company policies and procedures.
• Assist Membership team and club management in preparation and execution of planned member events.

Qualifications:

• Minimum one-year administrative experience is required.
• Experience in a club, membership-based environment or hospitality is preferred.
• Proficient in computers, Excel, Word, highly preferred.

Physical Requirements:

• The ability to sit and utilize telephone/computer for an extended period.
• The ability to walk and stand on feet for an extended period.  

Working Environment:

• Clubhouse environment with frequent travel around property.

Tools & Equipment:

• Computer, copy, print, scan files
• Microsoft Office, Resort Suite, ClubEssential, Birchstreet, Opera

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:  EEOC is the Law Poster and the following link is the  OFCCP's Pay Transparency Nondiscrimination policy statement 

Job tags

Salary