Care Management support Assistant 3

Location

Puerto Rico | United States

Job description

Become a part of our caring community and help us put health first

The Care Management Support Assistant 3 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

The Care Management Support Assistant 3 Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

• Work with Medicare members thru telephone communication to review their health information.
• Complete required documentation and perform other responsibilities as necessary.
• Ability to multitask and document accurately.

Required Qualifications

• Fully Bilingual English/Spanish.
• Excellent verbal, listening and written communication skills in both English and Spanish. Must be able to speak, read and write in both languages without limitations or assistance. As part of process, you will be required to take a Language Proficiency Assessment in English/Spanish.
• 1 year of customer service experience, including typing, data entry, and previous inbound and/or outbound call center experience.
• 1 – 3 years of technical experience with knowledge of Microsoft Office Word, Excel, Outlook
• Administration support experience in a healthcare industry with familiarity with care and well-being resources
• Must be passionate about contributing to an organization focused on continuously improving consumer experience.

Preferred Qualifications

• Associate or bachelor's Degree
• Previous Healthcare Experience
• Previous inbound or outbound call center experience

Additional Information

Workstyle: Office ***Must reside in Puerto Rico***

Office Hours

• Must be able to work a 40-hour work week, Monday through Friday 8:00 AM to 5:00 PM EST.
• This office follows Eastern Time Zone. Daylight savings changes the office work hours to 9:00 AM to 6:00 PM EST.
• Overtime may be required to meet business needs during the year and may include weekends.
• This position is NOT remote and will require daily travel to the office.

Required Qualifications

• Fully Bilingual English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance. (If selected for the position, you will be required to take a Language Proficiency Assessment in English/Spanish. See Additional Information on testing)

Virtual Pre-Screen

As part of our hiring process for this opportunity, we will be using exciting virtual pre-screen technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a virtual pre-screen, you will receive an email and text correspondence inviting you to participate in a Modern Hire interview. In this virtual pre-screen, you will receive a set of questions to answer. You should anticipate this virtual pre-screen to take about 10-15 minutes.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana's secure website.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana's secure website.

Scheduled Weekly Hours

40

Referral Bonus Information

This requisition is not eligible for a referral bonus.

Scheduled Weekly Hours

40

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of  Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of  Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Job tags

Salary