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Location

Pensacola, FL | United States

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Job description

At YourTEK Professionals we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT Support technician to assist our customers with questions and problems concerning computer systems hardware and software. The technician will work with customers remotely and in person guiding them through systems configuration and troubleshooting while aiming to resolve issues with efficiency. Standout candidates will be excellent problemsolvers with outstanding communication and customer service skills.

Duties:

• Working with customers IT Departments to resolve many different kinds of issues.
• Repairing Computers Phones Networks Servers Point of Sale Systems and more.
• Diagnose and repair hardware and software issues on client PC s and mobile devices using approved methods and processes.
• Install hardware and software for clients.
• Complete necessary internal and clientrelated documentation as required on a daily basis.
• Install/configure/repair network and local printers.
• Train clients on basic computer knowledge.
• Communicate and interact with end users and internal staff to resolve IT related issues
• Positive and proactive attitude with customer s best interest in mind.
• Acknowledge and escalate issues that are brought to your attention but may fall outside of IT support Qualification / Requirements
• Network Installation and design.
• Help Desk Support

YourTEK Professionals provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability protected veteran status or genetics. In addition to federal law requirements YourTEK Professionals complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Requirements

Education / Training / Experience Required:

• Minimum of three (3) years experience with Windows OS
• Minimum of three (3) year experience with PC and laptop hardware.
• Minimum of (1) year customer service experience.
• Bachelors degree in Information Technology Computer Science or related field (preferred).
• Relevant certifications (e.g. CompTIA A Microsoft Certified Professional) are a plus.

Preferred:

• Certification in A Server Network Microsoft MCP MCSA MCSE Associate Degree in Computer Science or equivalent.

Additional Requirements

• Positive attitude

• Excellent verbal and written communication skills.

• Ability to work with minimal supervision.

• Valid driver s license.

• Dependable transportation.

• Must be able to lift 50 pounds.

• Demonstrate attention to detail

• Demonstrate strong hardware troubleshooting skills

• Be creative and make solutions when one can not be found.

Benefits

Vision Dental

Life Insurance

Short Term Disability

PTO

Education / Training / Experience Required: Minimum of three (3) years experience with Windows OS Minimum of three (3) year experience with PC and laptop hardware. Minimum of (1) year customer service experience. Preferred: Certification in A+, Server+, Network+, Microsoft MCP, MCSA, MCSE, Associate Degree in Computer Science or equivalent. Additional Requirements Excellent verbal and written communication skills. Ability to work with minimal supervision. Valid driver s license. Dependable transportation. Must be able to lift 50 pounds. Demonstrate attention to detail Demonstrate strong hardware troubleshooting skills Be creative and make solutions when one can not be found. Positive attitude.

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Job tags

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Salary