Advanced Telepsych, PLLC
Location
Cheshire, CT | United States
Job description
Job Description: Medical Office Receptionist
Reporting to: Office Supervisor
Company: Advanced TelePsych, PLLC
Location: Hybrid - In office T, W, Th, Work from Home M, F
Summary:
As our Medical Office Receptionist, you will be the primary point of contact for inbound communication and responsible for efficient management of operational tasks. Your role will involve handling calls, managing voicemails, and overseeing portal/inbox/fax management, ensuring smooth operational workflow and excellent customer service. You will be the face of the company!
Key Responsibilities:
Phone and Voicemail Management
● Handle Inbound Calls, addressing general inquiries and directing specific questions to
appropriate departments.
● Triage Voicemails, ensuring messages are sent to the correct person.
● Resolve tech issues where possible or escalate appropriately.
● Manage billing and payment queries, transferring them to the appropriate party Portal/Inbox/Fax Management
● Manage the inbox ([email protected]), triaging all inbound messages.
● Provide scripted answers to General Q&A.
● Direct all inquiries to the correct place
● Forward patient complaints and escalations to the appropriate person
● Handle Portal Messages from established patients
Fax Management
● Check and distribute faxes, ensuring they are sent to the correct person and downloaded to the appropriate patient charts.
Operational Tasks
● Order and manage office supplies, maintaining office PAR levels.
● Report on Ring Central Call Data
Qualifications & Experience:
● Excellent communication and interpersonal skills.
● Ability to multitask and prioritize in a fast-paced environment.
● Familiarity with medical terminology and healthcare operations.
● Proficient in office software and electronic health record systems.
● Problem-solving skills and ability to handle escalations effectively.
Compensation & Benefits:
● Full Time W-2 Exempt ($18 - $20 per hour)
● This position is eligible for benefits
● PTO policy and days off in accordance with the company handbook
Advanced TelePsych is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $18.00 - $20.00 per year
Benefits:
Schedule:
Ability to Relocate:
Work Location: Hybrid remote in Cheshire, CT 06410
Job tags
Salary
