Motor vehicle customer service representative
Location
Anchorage, AK | United States
Job description
This position is open to Alaska Residents only.
Please check our residency definition to determine if you qualify.
What You Will Be Doing
Working as part of the EServices team providing guidance and support for all types of DMV transactions to Alaskans. This position requires thorough knowledge in explaining driving privileges, processing vehicle registrations, temporary registrations, and other specialty permits. The MVCSR1 will interact directly with the public often times explaining policies, statutes and regulations via mail, email, and the phone.
Our Organization, Mission, and Culture
The Division of Motor Vehicles is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The values that shape our culture are:
- Ability - We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling vehicles and boats, and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier.
- Customer Focused - We navigate the path to "yes" by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities.
- Passionate People - We have a positive attitude, the ability to learn and grow, are self-motivated, service orientated, inquisitive, observant, and demonstrate accountability and teamwork.
- Expertise - SME is Me! We are a solutions-oriented organization of subject matter experts that provide accurate and efficient service to our communities.
- Champions of Change - We embrace revolutionary innovations to boldly advance DMV solutions into the future.
The Benefits of Joining Our Team
This position has great benefits, including a retirement plan, an extensive health insurance package, and ample paid time off! We offer amazing benefits such as a casual office atmosphere, ample vacation time, excellent health benefits, and an exceptional employee assistance program that offers a variety of programs and tools to help promote an employee’s wellness and health. DMV's diverse job duties aid in developing communication, analytical, and problem solving skills while getting the opportunity to help the great people in the State of Alaska.
Working on the Correspondence team would have you spending your days working at the University Center in midtown Anchorage surrounded by some of the best restaurants in town! Located 0.4 miles from the highest grossing independent pizza restaurant in the United States, The Moose’s Tooth, ensures that you will never go hungry! If you’re not a pizza person, New Sagaya is across the street, which houses some of the best soups & sandwiches in town! If you would prefer to spend your lunches enjoying the scenery and getting some steps in, Cuddy Family Midtown Park is 0.5 miles away and a great place to spend your lunchtime. Lastly, the DMV enjoys working in a FUN environment as much as we enjoy assisting the Public – so look forward to spirit weeks, potlucks, Employee Appreciation Weeks, Halloween costume contests and Holiday decorations aplenty!
There are opportunities for career advancement within DMV include an MVCSR2 conducting road exams, MVCSR3 leading staff through more complex issues alongside the management team.
The Working Environment You Can Expect
The position is located at the Anchorage DMV location with the Correspondence team. You can expect to process mail transactions into digital format and communicate with customers through email. Training is a mix of OJT(On the Job Training) and Classroom. After training, the MVCSR1 will work on a state computer with direct access to the secure network. The hours are 9:00 - 5:00, Monday through Friday.
Who We Are Looking For
To be successful in the position, the ideal candidate will possess the following core competencies:
- Excellent Customer Service – Demonstrates professional and friendly customer service while handling a wide range of situations and demographics. Excellent verbal and written communication with the ability to discern information quickly.
- Cash Handling and Keyboarding Skills – Ability to accurately and efficiently enter information into multiple databases and correspond clearly through email both internally and with the public. Accept correct payment in the form of cash, check, credit card and return change when needed accurately.
- Multi-Tasking – Ability to multi-task by reviewing documents, entering data and information while communicating verbally with customers in a loud open-concept office setting.
To truly excel in this position, the ideal candidate will have or develop the following competencies:
- Work Independently – Demonstrate independence by finding efficencies, making decisions and minor problem solving.
If this sounds like your skill set, or one you would like to develop, please submit application through Workplace Alaska. Six months of employment experience that included cash handling and working directly with clients or customers. Examples of qualifying experience include such work as sales cashier, bank teller, food service wait staff or cashier, and so on.
OR
Six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and requirements, which included entering or retrieving data using computer systems.
Substitution:
Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.)
Special Note: A background check of criminal justice information will be conducted upon initial employment.
Please read the below information carefully. This applies to your application submission.
THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY Please be sure to check our residency definition to determine if you qualify.
At time of interview , please be able to provide copies of at least three professional references.
SPECIAL NOTE Requires the use of Alaska License and Vehicle Information Network (ALVIN), which includes passing a background investigation and fingerprinting will be conducted.
SUPPLEMENTAL QUESTIONS For your application to be evaluated you must answer the Supplemental Questions. Be specific in your answers and tell us how you acquired the relevant experience. Please use complete sentences and proof-read your submissions when answering the supplemental questions. Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.
EDUCATION If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.
WORK EXPERIENCE If using work experience not already documented in your application, also provide the employer’s name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here:
EEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
NOTICE If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at .
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to
[email protected].
For applicant password assistance please visit: Lachelle Dinkins Office Manager 1
[email protected]
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