IT Support Technician - Level 2

Location

Concord, NC | United States

Job description

Overview

• This is a unique position to be the primary IT Support Technician for an award-winning NASCAR race team, just miles from the Charlotte Motor Speedway.
• This is primarily an on-site position, with WFH remote support required for every scheduled Race Day (usually on Sunday). 
• You will be supporting additional clients through our IT MSP (Managed Service Provider) helpdesk when not actively supporting the racing team.

We are looking for practical and reliable IT Technicians who are problem-solvers that can effectively trouble-shoot customer issues and quickly deliver the right solution.

• The ideal candidate will be curious, tenacious and able to produce the desired result with a sense of urgency
• This role requires an ability to work in a fast-paced environment across different situations and enjoy the challenge of multiple client interactions throughout the day, bringing each problem to a resolution.
• Location: This is a primarily in-office position in the North Charlotte / Concord, NC area.

Responsibilities:

• In this position you will be involved in support of existing business networks, servers, computers and users, as well as designing and deploying new systems and solutions to meet the unique needs of our clients. Employees are offered
• competitive compensation with eligibility for equity awards under the Long-Term Incentive Plan, Group Healthcare, Dental and Vision options available, as well as paid vacation, holidays and sick days, and a close-knit atmosphere with a motivated team, unified through company values to feel good about.

Responsibilities:

• Provide IT support during live NASCAR races
• Identify, troubleshoot and resolve core client issues and problems
• Prioritize time and clients’ needs
• Monitoring and maintenance of client systems
• Track and record billable hours (with detail)
• Effective communication with clients and build trust through knowledge
• Accurate documentation and notes in AutoTask (CRM)
• Assistance with live incoming client requests

Traits & Attributes:

• Decisive: Take the time required to research the most balanced solution in the middle of countless options, then decide and implement the best choice.
• Ability to Multitask: This is a challenging position with many facets. You must be able to keep track of multiple tasks during the day.
• Detail Oriented: Accuracy and careful attention to detail is of utmost importance. Flexible: In a growing company, things
• are constantly changing, so you must be comfortable with change and willing to learn new things.
• Self-Motivated: Must have a drive to take action and accomplish tasks

Required Skills:

• 1+ years of recent experience at a Managed IT Service company (MSP)
• M365 and/or Google Workspace administration
• Server 2016 (or later) Active Directory administration
• Networking, router firewall and managed switch configuration
• Backup / disaster recovery configuration and administration
• Windows and macOS Troubleshooting, Administration & Repair
• Virus and malware prevention and remediation

Desired Skills:

• Experience with AutoTask PSA
• Experience with designing, quoting and installing efficient IT Solutions (including
• Network, Wi-Fi, Server, Workstations, Network Security, etc.)
• Cloud VM design & management
• VoIP Phone setup and administration

About iCoreConnect:
iCoreConnect is one of the most customer-focused cloud technology companies in the
country, has been named one of Top 10 Encryption Providers in the U.S. and is the
recipient of numerous awards for the way we help customers increase their productivity
and profitability. Our IT Service department has been a leader in providing world class
service for 20 years, and we are growing! Every employee becomes an owner with
company stock (NASDAQ: ICCT) that vests. We have physical offices in Charlotte NC,
Phoenix AZ, and Orlando FL and we provide remote support nationally.

iCoreConnect creates responsive software for high compliance industries. We take a unique approach. Our team designs and continually innovates our software based on actual conversations with the people we serve. That’s how we empower our clients to achieve the efficiency, security and compliance they truly need, with the support they deserve. We work together to ensure the overall health and growth of the company through the individual success of every team member. We prioritize professional development and provide every opportunity for our team members to grow their skills and talents, and become even more effective.

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Salary