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Location

Temecula, CA | United States

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Job description

More people are saying goodbye to their old jobs and Hello to their new careers. Hello, Automotive Group will be bringing a unique experience to the Temecula Auto Mall.. If you're passionate about working with great people and delivering an exceptional experience for our customers, Hello Mazda of Temecula is the place for you. Come work in a team environment and help build the new automotive experience at Hello Mazda of Temecula. Core Responsibilities include:

• Contacting All Internet leads who communicate with the dealership through its CRM, Dealership websites, 3rd party lead providers, chat or telephone calls in the sales/internet department.
• Answer incoming telephone calls; determine the purpose of callers, and forward calls to appropriate personnel and departments.
• Must possess strong work ethic, previous experience in automotive sales a strong plus, outstanding communication skills and able to handle all customer correspondence in a professional manner.
• Provide clear price quotes
• Achieve retailer objectives for internet sales close rate and store volume
• Record all contact, attempts and conversations notes into Drive Centric CRM
• Call Lease customers in the database that are in within 6 months of lease maturity.
• Provide an above average quality, effective and professional experience to every customer.
• Must have outstanding communication skills and professional phone demeanor
• Good at multi- tasking.
• Ability to organize tasks, research and keeping records
• Must be responsible for scheduling appointments and entering proper notes in the CRM
• Creates and sends emails as scheduled by Dealership CRM Software.
• Provides information by answering questions and requests.
• Take initiative to make minor job-specific decisions in the absence of the Internet Director.
• Support the Mission, Vision and core values of the company.
• Must be able to explained vehicle technology and safety features to potential buyers
• May be required to perform basic clerical duties, such as faxing office notes and photocopying.
• Responsible for contacting existing customers prior to lease or finance contract term utilizing existing dealership data.
• Ensure our customers have a world class buying experience at every step along their sales journey

Requirements:

• One year customer service experience or previous Business Development Assistant experience in the Automotive Industry
• One-year Tele-Marketing experience (Preferred)
• Bilingual: English & Spanish (Preferred)
• Experience working in an automotive BDC, Finance or Internet Sales role (Preferred)
• Strong Objection Handling Skills
• Must be able to create urgency and same day appointments.
• Thrive in fast paced environment

What We Offer:

• Medical, Dental & Vision plans
• 401(k) plan (with company match!)
• Company-paid Basic Life Insurance
• Competitive pay with bonus opportunities
• Paid Vacation
• Paid Volunteer days and Holidays
• Growth Opportunities
• Locally-owned and operated in Southern California
• Employee Purchase Program
• Work/life balance (Closed on Sundays!)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Job tags

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Salary