Spherion Southeast
Location
Lansing, MI | United States
Job description
Salary: $19 per hour + none
Reference: S_148820
Our Sales Excursion Expert is an integral part of our contact center team and will focus on maximizing all
incoming sales opportunities. Exceptional sales and customer service experiences are provided to our
worldwide cruise passengers and travel agency partners. Our primary focus is to sell a wide variety of
exciting shore excursions to cruise passengers sailing on ships around the world via inbound calls, emails
and online chat.
Responsibilities:
The Basics:
Acquire knowledge of tours and destinations to allow effective and efficient sales of tour
products.
Interact with customers over the telephone in an extremely professional, positive,
knowledgeable, and helpful manner to maintain high customer service standards and maximize
sales.
? Possess ability to upsell on all possible orders
? Utilize proprietary booking systems to search for products, respond to inquiries, place orders,
and update existing customer information.
? Deliver excellent service in all communications with clients
? Interact with leadership when necessary to provide feedback on customers, products,
technology, and processes in order to improve overall company operations
? Work effectively in a team-oriented setting, encouraging constructive feedback and cooperating
with team members and other departments
Working hours: 9:00 AM - 6:00 PM
Skills:
Preferred, but not required:
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
Job tags
Salary
