Location
Mason, OH | United States
Job description
1st shift 8am -5pm
$18/hr
Responsibilities
- This position will assist our Lead Dispatcher in navigating the daily scheduling of jobs and communication with customers and employees as needed
- Ability to read and comprehend simple instructions, short correspondence
- Implements and maintains an effective dispatch system
- Schedules shop and mobile work to facilitate maximum productivity in accordance with our policy and the technician skill level required
- Prioritizes and controls all comebacks to ensure proper and prompt attention
- Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer
- Maintains timely and professional contact with customers
- Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly
- Opens and closes repair orders
- Ensures that technicians follow warranty material disposition procedures
- Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed
- Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment
- Advises managers of repetitive shortage so that corrective action can be taken
- Maintains high customer satisfaction ratings
- Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department
- Maintains a clean work area
- Other tasks as assigned
About Aerotek:
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job tags
Salary
$18 - $19 per hour