Customer Solutions Coordinator

Location

Carlsbad, CA | United States

Job description

The Customer Solutions Coordiantor is responsible for processing post surgery orders, credit memos and re-bills associated with customer orders in a dynamic start-up environment. This position also assists in collecting all customer information needed to generate an invoice. This position supports compliance to applicable domestic and international regulatory medical device regulations such as Part 820, 1271, MDD 93/42/EEC, and ISO 13485:2003.

Essential Duties and Responsibilities

• Processes the average number of post surgery orders per day that meets the current department standards with 100% accuracy.
• Processes the average number of credit memos and re-bills each day that meets the current department standard.
• Communicates with sales to obtain purchase order numbers and other information required to complete a sales order and generate an invoice.
• Provides timely and accurate information to all customer requests.
• Generates reports from ERP system and distributes as appropriate on a weekly, monthly, and quarterly basis.
• Attends product training sessions and maintains ongoing product knowledge.
• Attends ACE Spine Course and passes exam with a score of 90% or higher.
• Communicates with internal departments and external customers as appropriate.
• Assists Customer Solutions Representatives with client inquiries and duties as needed
• Maintains regular and consistent attendance, including adherence to shift schedule

Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Error free and efficient 10-key data entry skills
• Experience with data entry; medical device purchase order / sales order experience a plus
• Professional demeanor
• Detail oriented and thorough with procedure compliance
• Proficient in MS word, Excel, and Outlook
• Strong verbal and written communication skills
• Able to multi-task and work in a fast-paced, deadline driven environment
• Good organizational and time management skills
• Available to work over-time when necessary

Education and Experience

High School degree or equivalent, and a minimum of 1-2 years experience in data entry or order processing, preferably in the medical device and/or spine industry

For roles based in the United States that require access to hospital facilities, must be eligible for and maintain credentials at all required hospitals, including meeting any applicable physical requirements or vaccination requirements (including the COVID-19 vaccine, as applicable).

ATEC is committed to providing equal employment opportunities to its employees and applicants without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, or any other protected status in accordance with all applicable federal, state or local laws. Further, ATEC will make reasonable accommodations that are necessary to comply with disability discrimination laws.

Salary Range

Alphatec Spine, Inc. complies with state and federal wage and hour laws and compensation depends upon candidate’s qualifications, education, skill set, years of experience, and internal equity. $18 to $22 Full-Time Hourly Range

Job tags

Salary