Horizon Staffing
Location
Savannah, GA | United States
Job description
3 PL company located in Savannah, GA area is seeking a Logistics Coordinator/Customer Service Representative. Great schedule working Monday - Friday 7am-4:00pm
Full-time Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance
Some outline duties include manage several customer accounts in the warehousing and import/export department Manage large amounts of incoming calls provide support to department supervisors and other logistic departments. Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Proven customer support experience or experience as a client service representative in the Logistics industry Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree required.
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Job tags
Salary
$20 per hour
