Royal Hotel Investments of Covington
Location
Covington, GA | United States
Job description
We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!
Responsibilities:
- Gather financial information and generate occupancy reports for the general manager
- Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
- Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
- Handle the front desk budget and order office supplies as needed
- Lead operations at the front desk and make sure guests have an exceptional stay
Qualifications:
- Hospitality experience of at least 1 year is required for this role
- Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
- Applicants must have a high school diploma or GED
- Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
- Possess excellent management skills, communication skills, and multitasking skills
About Company:
Royal Hotel Investments of Covington is a family of hotels in both Conyers GA and Covington GA. We have 4 hotels currently Hampton Inn Conyers, Hampton Inn Covington, Holiday Inn Express Covington, and Home2 Suites Covington.
The hotels are owned and operated by Navin Shah.
Job tags
Salary
