DevOps Support Engineer (remote US)
Location
Redwood City, CA | United States
Job description
Spacelift is the most flexible management platform for Infrastructure as Code, helping DevOps teams manage cloud infrastructures simultaneously, providing automation, visibility, and collaboration. It was co-founded in 2020 by long-time DevOps practitioner Marcin Wyszynski and successful entrepreneur Pawel Hytry.
Spacelift is super easy to start with – our customers can go from zero to fully managing their cloud resources within less than a minute, with no prerequisites. It works with any IaC setup and can work as a self-hosted agent on infrastructure, offering maximum security without sacrificing functionality. Our solution is built on top of well-known and well-loved open-source components like Docker and Open Policy Agent, allowing complete customization while maintaining sensible defaults.
Top venture capital firms, including Insight Partners, Blossom Capital, Hoxton Ventures and Inovo Venture Partners back us. Spacelift has raised $22.6M in funding over three rounds.
What will you do
- Provide guidance to users.
- Research and identify solutions to issues reported by users.
- Diagnose and troubleshoot technical issues.
- Ask customers targeted questions to understand the root of the problem quickly.
- Track requests through to resolution within agreed time limits.
- Talk users through a series of actions, either via chat or email, until they’ve solved a technical issue. Occasionally, jump on a quick call to facilitate communication.
- Properly escalate unresolved issues to appropriate internal teams (Solutions Architects and Product Engineers)
- Provide prompt and accurate feedback to users.
- Refer to the internal knowledge base and external resources to provide accurate solutions.
- Ensure all requests are properly logged.
- Prioritize and manage several open issues at one time.
- Follow up with users to ensure their systems are fully functional after troubleshooting.
- Document technical knowledge in the form of notes and manuals.
- Maintain jovial relationships with clients.
- Share relevant feedback with the Product team to improve Spacelift.
Requirements for the Position
- 2 to 4 years of experience with DevOps (Infrastructure as Code, CI/CD, Docker, etc.)
- 2 to 4 years of experience with at least one of the main Cloud Providers (AWS, GCP, Azure).
- Hands-on experience with Linux environments.
- Ability to diagnose and troubleshoot technical issues.
- Ability to provide step-by-step technical help.
- Excellent problem-solving and communication skills.
- Excellent written English skills.
- Work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role is a plus.
- Additional certification in DevOps, Infrastructure as Code, Cloud Provider, or similar technologies is a plus.
- Be based in the US
Hiring Process
- 30 minutes with our Talent Acquisition Manager
- 45 minutes introductory video call with Danielle Murphy, DevOps Support Engineer
- Take-home exercise
- Technical interview with Jean-Marc Fontaine, Head of Solutions Engineering and Support
- 30 minutes with Marcin Wyszynski, CPO & Spacelift co-founder
- Reference check
What we offer
Competitive salary and equity package
Medical, dental and vision plans for employees and any dependents
401k Pension Plan
26 days of paid time off annually + local bank holidays
Flexible working hours and a healthy 40-hour workweek
Work from anywhere! We are a full-remote company.
Awesome monthly allowance to spend on benefits
Company offsites
Work in an international, diverse, dynamic, and passionate team with a friendly, supportive company culture.
Job tags
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