Oregon Secretary of State
Location
Salem, OR | United States
Job description
Initial Posting Date:
03/07/2024Application Deadline:
03/21/2024Agency:
Department of TransportationSalary Range:
$5,409 - $8,372Position Type:
EmployeePosition Title:
Oregon Dealer Services Unit Manager (State Employees Only)Job Description:
Business Operations Supervisor 2 – Oregon Dealer Services Unit Manager (State Employees Only)
Oregon Department of Transportation
Driver & Motor Vehicle (DMV) Services Division – Region or Branch
Business Regulation & Oregon Dealer Services Section / Oregon Dealer Services (ODS) Unit
Salem
The role:
Join our team as the Oregon Dealer Services unit manager where you will supervise, coordinate and direct the day-to-day operations of the ODS unit and manage DMV’s relationship with Oregon Dealers. You will also coordinate with managers across DMV to initiate and implement projects that integrate and improve operations to ensure we deliver excellent customer service to Oregon residents. Apply today!
You must be a current State of Oregon employee in a permanent, seasonal, or limited duration position to be eligible for this position (temporary employees not eligible).
We encourage people from all backgrounds to apply for our positions. We hope you’ll join us on our path to increasing diversity, equity, inclusion and belonging through
our values, commitments, strategies and actions
.Before applying, visit our
applicant information website
to learn more about our process. If you are a current State of Oregon employee, you must apply through youremployee Workday profile.
A day in the life:
Evaluate, create and monitor business processes and related system functions to provide efficiency, timeliness, accuracy, security and adherence to policies, procedures and laws.
Evaluate the impact of agency policies and procedures on the unit’s production activities and recommend revisions to increase effectiveness.
Determine and develop short-term and long-term goals and objectives for the ODS unit.
Monitor and evaluate the overall production activities of the unit including the issuance of vehicle titles, registration and plates, and responses to vehicle dealer inquiries and mail processing.
Ensure that all dealer transactions comply with the laws, rules, program policies and procedures under which DMV’s units operate.
Identify and analyze service level trends and issues, present post-analysis findings to DMV leadership and develop recommendations with internal and external partners to appropriately address these trends and issues.
Monitor daily workloads and set priorities for the day’s production activities and evaluate available staffing resources to adjust assignments to meet production priorities.
Identify and coordinate development of new procedures, best practices, production guidelines, workload tracking systems and production reports to support production and performance goals.
Serve as the business owner and liaison for DMV’s electronic vehicle registration (EVR) program and its business partners and address business needs and operation improvements.
Recruit, hire and train new employees and communicate expectations regarding standards, outcomes and adherence to procedure.
Work in a typical office environment with in-state travel required.
To request a copy of the position description, which includes all duties and working conditions, please email
.What’s in it for you:
Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more.
Learn more
about working at the Oregon Department of Transportation and thebenefits
we offer.Competitive benefits packages which can be estimated using our
compensation calculator
.Comprehensive and equitable base salary offer within the listed range based on your experience, skills and education. The salary range listed is the non-
PERS
participating rate. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%. Please review theClassification and Compensation
page for more details.
Public Service Loan Forgiveness
opportunity!Want to know about new job postings?
Subscribe
to receive weekly email notifications!Minimum qualifications:
Four years of lead work, supervision, or progressively related experience;
OR
One year of related experience and a bachelor’s degree in a related field.
Special qualifications:
Driving is an essential function of this position. You must have a valid driver license and an acceptable driving record. We will conduct pre-employment driving records checks on our final candidate(s). Your license does not have to be issued in Oregon to be considered.
What we’d like to see:
If you have these attributes, let us know in your application materials! It's how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience, education and alignment with
ODOT values
to help us decide who will move forward.Proven ability to problem solve on projects and respond to issues as they arise.
Proven track record of possessing strong communication skills.
Ability to lead people by setting clear expectations, monitoring performance, holding people accountable and providing coaching or discipline.
Experience setting goals and standards for yourself and others.
A proven self-starter who proactively completes work and monitors progress of projects.
Demonstrated creativity, flexibility and problem-solving skills.
How to apply:
Complete the following required steps:
Fill out the application or attach a resume. Please contact the recruiter under the ‘Need help?’ section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.
Attach a cover letter. Your cover letter should clearly demonstrate how your experience and training relates to the qualities that you have under the “what we’d like to see” section above.
Your cover letter must be limited to no more than two (2) pages.
Please address your cover letter to Judith Ingram Moore, Business Regulation & Oregon Dealer Services Section Manager.
Generic cover letters that do not address the qualities that you have under the “what we’d like to see” section may receive lower scores than those that addressed the desired qualities.
You must upload your cover letter in the ‘Resume/Cover Letter’ section of the application.
Complete questionnaire. Answer the checkbox-style questions before submitting your application.
After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will show after you submit the application, and will complete the process. If you are a current State of Oregon employee, the tasks will come to your Workday inbox.
If you are a veteran, you may receive preference
. Thetask to upload your documents
will be available after you submit your application. For privacy reasons, please do not attach your military service document(s) to your application or combine it with any other required document attachments.Need help?
For questions, call 971-345-1967 or email
.Additional information:
We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension]. We are also unable to proceed with Curricular Practical Training (CPT) program requests.
We may use this recruitment to fill multiple or future vacancies.
We will conduct name-based and fingerprint-based criminal background checks on final candidates under consideration for this position. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.
You will become part of the state's management team.
ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.
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