Location
Albuquerque, NM | United States
Job description
Basic PC and Mac troubleshooting knowledge.
Technician will cover the on-site desks and provide "Tier 1" support, triage, etc. and escalate as necessary.
• Technical support for events, corporate meetings, and special internal projects
• Onboarding/off-boarding logistics for NFLX and 3rd party productions
• End-user hardware and software troubleshooting
• Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android
• Zoom, Google Suite, Google Meet
• Monitor and accessory deployment/collection.
• Provisioning Laptops/Workstations
• A/V and Video Conferencing Troubleshooting
• Face-to-face support experience. Working with end users to solve IT problems.
• Laptop & peripheral hardware deployments
• Upgrading or replacing any damaged or non functioning devices
• Inventory and counts of all peripherals, computers, printer toners, accessories, and any misc. assets
• Telecom Administration(VOIP)
• Network Troubleshooting
• Maintain Storage room assets, counts, and tidiness
• Perform IDF sweeps and maintain cleanliness
• Basic Low Voltage cabling knowledge (Cat6 / Fiber)
• Interfacing with users to troubleshoot software issues
• Network Printer management and troubleshooting
• Coordinate pickups, tech recollections, and deployments with vendors such as JRD and Messengers Inc. courier
• Collaborate with on-site Studio Management Services team coordinators to deliver the best user experience
• Respond to team pings and escalations within Slack in a timely manner
• Coordinate delivery and pickup times with end users, as well as vendors involved
• Collaborate with partner teams such as Studio Logistics for all shipments/returns Escalations Support Studio
Qualifications / Experience :
• A+ Certification
• Network+ Certification
• Inventory Systems and Management
• Knowledge in Ticketing Systems
• Possesses the ability to create organized and consistent documentation
• Film/Studio technical support experience is a plus
Job tags
Salary
