Indotronix International Corporation
Location
Burbank, CA | United States
Job description
Job Title: EUC Production Support Analyst
Location: 500 S Buena Vista St, Burbank, CA 91521
Duration: 3 months - Contract to hire after 90 days
PR: $37.00/hr on W2
Description:
RESPONSIBILITIES
Rapid response and ownership of issues and requests reported by customers via telephone, email or support ticket
Triage and troubleshoot desktop, mobile and network connectivity issues
Document and report on all work performed on behalf of customers
Acquire, stage and deploy computers, printers, software, and peripherals (both new and refresh)
Maintain accurate inventory and support records
Work with service providers to expedite and resolve issues impacting productivity
Produce verbal and written status reports with emphasis on high-profile issues
Adhere to company and business unit policies and standards
Establish and maintain relationships with internal and external partners
Exercise discretion as appropriate
Proactively monitor, assess and address support requirements
Create system and support documentation as required
REQUIREMENTS
Well-developed sense of urgency
Enthusiasm, resilience, and a positive attitude
Maintain a professional appearance
Enjoy working on a team and comfortable sharing responsibilities
Superior customer service and people skills
Must be an exceptional communicator
Field experience supporting a variety of technologies and services (see below)
Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, mobile, and virtual operating systems
Strong networking knowledge with an emphasis on TCP/IP protocol, Microsoft Exchange,and Active Directory
Work and complete projects with minimal supervision
Attention to detail
Ability to juggle time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
Business Casual Dress
Reliable transportation
Lift, carry and transport computer equipment
Accommodate production schedule requiring flexibility of hours (some nights and weekends rquired)
LIST OF TECHNOLOGIES (Inclusive of, but not limited to)
Windows OS, Mac OS, iOS, Android, Active Directory, Cisco VOIP, JAMF Casper, Video Conferencing, remote connectivity (i.e VNC/RDP, etc), Citrix, virtualization (i.e. vmWare or Parallels), VPN connectivity, TCP/IP networking, wireless and mobile networking, Mobile Device Management, Microsoft Office Suite, Microsoft Exchange (on-prem and Office 365 cloud), A/V and broadcast equipment, Helpdesk ticketing systems (i.e. ServiceNow), hard drive encryption products (i.e. Apple Filevault, PGP, Credant), SAP, SCCM, Microsoft deployment tools, network printing, consumer/home/soho network equipment (i.e. routers, switches, wireless access points, powerline ethernet adapters, etc.), Quantel, Viz, Adobe Suite, Touchscreens, File Servers, ENPS
Job tags
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