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Location

Philadelphia, PA | United States

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Job description

Position Summary: The Maître d’ is responsible for facilitating and maintaining an atmosphere of extraordinary hospitality for our clients and guests. The Maître d’ reports to and works in coordination with the Event Manager to oversee the event and ensure it is set up perfectly according to the details provided by the Event Manager. The Maître D’ will also work in cooperation and coordination with the venue’s Head Server and Event Chef. The Maître d’ acts as the direct contact for the event’s host, and gives impeccable service that surpasses their expectations. By leading our service team, the Maître d’ meets and exceeds our high event standards of exceptional client service, guest satisfaction, food quality, and cleanliness. Each team member is expected to assist when and where necessary during an event to ensure flawless execution. The Maître d’ will be expected to perform other duties as assigned to meet business needs.

Assembles and maintains any applicable event displays (bridal cart), bridal suite, tables/buffets.
• Maintains clean service areas in accordance with CEG standards.
• Responsible for directing the final breakdown of event including, but not limited to, cleanliness of bridal suite and overall venue, proper storage and organization of items, and reporting/recording lost items.
• Observes safety and security procedures and reports unsafe conditions to Event Manager.
Acts as the direct contact for the client, creating a positive relationship and memorable experience.
• Answers questions and accomplishes any requests from guests regarding food, beverages, and any other event details and services.
• Informs Event Manager of difficult or emotional customer situations. Makes every attempt possible to fix the situation.
• Responds promptly and courteously to client and guest needs.
• Observes and acknowledges client and guest needs before request is made
. • Engages client and guests in a friendly, yet professional manner; engages guests using 5-10 rule.

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Job tags

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Salary