Client development manager
Location
Middlebury, IN | United States
Job description
Client Development Manager- Remote | Utilimaster | Bristol, IN
Regular Employee | Salary Exempt
Who we are
At The Shyft Group we are driven to deliver, and as the North American leader in specialty vehicles, our portfolio of last-mile delivery vehicles, work trucks, and motorhome chassis brings people, goods, and services where they need to be.
We are strengthened by nine industry-leading brands -- Utilimaster®, Blue Arc™ EV Solutions, Royal® Truck Body, DuraMag®, Magnum®, Strobes-R-Us®, Spartan® RV Chassis, Red Diamond™, and Builtmore™. Over 4,000 employees across ten states and two countries work independently and together as one team under Shyft, building chassis, vehicle bodies, and accessories that improve every route, every run, and every ride.
Empowered by a supportive, inclusive, and highly entrepreneurial culture, every person behind our brands is given the tools they need to make a positive contribution to the company, their community, and their families. Together under the Shyft umbrella, our teams drive new synergies that bring innovations to life on the road - for an experience that is safer, more satisfying, more rewarding all around.
With 50 years and millions of miles behind us, we continue to charge forward - leading the commercial vehicle transition to electric, innovating across all our brands, and earning our position among Fortune's 100 Fastest Growing Companies.
What you'll do
As the remote-based Client Development Manager for our Utilimaster® brand, you will enjoy being the primary customer-facing member for Utilimaster's leasing customer account segments.
Your main focus will involve building and maintaining executive-level relationships and strengthening account partnerships with leasing customers through promoting Utilimaster's/The Shyft Group's value proposition with a consultative sales approach. Your success will be measured based on retention and profitable growth within the assigned customer accounts.
Additionally, you will be expected to grow sales by developing relationships learn about customers' applications, anticipate customer needs, recommend product options, and best practices, and provide prompt responses and resolution to customer complaints.
What you'll be doing
- Overseeing your assigned accounts and performing analysis and research of historical trends, market trends, market capacity, purchasing trends, and competitive environment to drive strategy development for customers
- Developing and executing Strategic Account Plans and strategies to continually increase top line revenue, maximize margins, and increase market share
- Examining metrics and tools to identify new opportunities for target customer acquisition and existing customer retention
- Creating a competitive advantage by linking customer goals through consultative sales approach to product solutions that deliver a total value offering
- Actively participate in key industry associations and events
- Understanding the value proposition and concentrating on value-added selling
- Partnering with customers and internally to identify and develop effective client management strategies
- Developing an in-depth understanding of each client and customer applications
- Clearly defining customer fleet and business goals and managing the quote process
- Ensuring that your sales approach aligns with customer business goals
- Partnering cross-functionally with engineering, operations, procurement, and other teams to provide best-in-class consulting and service to our customers, and ensuring satisfactory resolution of issues
- Coordinating build and delivery dates with sales and engineering
- Developing and maintaining deep working knowledge of our client's systems and processes
- Interfacing internally and externally to proactively resolve and prevent client issues
- Identifying trends that may negatively impact customer satisfaction
- Preparing projections for your accounts and utilizing them to manage relationships and achieve goals
- Researching industry publications and attending trade shows to identify trends and new products
Learn more about The Shyft Group and Utilimaster by exploring the relevant hyperlinks section below.
What you need to be successful - A bachelor's degree in business, marketing, or a related discipline and 4+ years of sales experience working with strategic or national accounts, OR a HS Diploma or GED and 8+ years of expertise in lieu of a degree
- Growth minded with a hunter mentality
- Ability to maximize results by systemically managing an account plan
- Versed in maximizing sales results through new business opportunities within existing account
- A track record of adapting your sales approach to different buying influences
- Experienced with identifying client needs and gaining commitment
- Expertise in creating persuasive presentations and closing through logical, incremental steps
- A reputation for setting priorities, meeting deadlines, and handling multiple tasks
- Skilled at maintaining a calm disposition in pressured situations
- A solutions-driven mindset with strong problem-solving and interpersonal skills
- Experience with developing effective sales strategies and anticipating clients' needs to close sales
- Familiarity with Microsoft applications, particularly Word, Excel, Outlook, and PowerPoint
- Ability to travel domestically up to 25%
Learn More
The content below is exclusively available on our careers site job description:
The Shyft Group
Employee Testimonials
Our Story 2023 Sustainability Report
YouTube
LinkedIn
Join Our Talent Community
Utilimaster
Press Releases
Product Page
Commercial Truck Bodies
Follow Utilimaster on LinkedIn, Facebook, and YouTube
Why The Shyft Group?
We believe that when our people thrive personally and professionally, our business thrives. We are committed to offering comprehensive benefits programs that stay healthy, feel secure, and maintain a work/life balance.
Stay Healthy:
Medical and Rx Plan
Health Savings Account
Dental and Vision Plan
Healthcare Flexible Spending
Wellness Plan
Financial Security:
401 (k) Retirement Savings
Short and Long Term Disability
Company Provided Life and Dependent Life Insurance
Voluntary Term Life Insurance
Work/Life Balance:
Educational Reimbursement
Employee Assistance Program
Dependent Care FSA
Equal Employment Opportunity (EEO)
The Shyft Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified Individual with a Disability, or any other characteristic protected by applicable federal, state or local law. If you have a disability and would like to request an accommodation in order to apply, please email us at
[email protected].
The Shyft Group is an E-Verify Employer
Shyft uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters for more details. E-Verify Notice U.S. Right to Work Notice.
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