Subaru
Location
Camden, NJ | United States
Job description
Love. It’s what makes Subaru, Subaru®. And as a leading auto brand in the US, we strive to be More Than a Car Company®. Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That’s what we call our Subaru Love Promise®.
Position Summary
Serves as the Subaru of America (SOA) point person to ensure recall and campaign completion performance at the field/retailer level. Tracks and reports on Subaru region/zone/district/retailer recall and campaign fulfillment performance including planning, coordinating, and reporting across all stakeholders (departments and organizations) and platforms. Recommends and implements actions as necessary to ensure and improve recall and campaign completion performance at the retailer level. Promotes the Subaru Love Promise through 'proactive safety principles' to SOA and retailers.
Major Responsibilities
Serves as the interface and Subject Matter Expert for/between Subaru of America (SOA), retailers, Subaru Corporation (SBR), and North American Subaru, Inc. (NASI) in developing training, strategies, coordination among departments, and in the communication and implementation of recalls and campaigns. Maintains responsibility for ensuring that all required stakeholders are informed and for driving strategy and planning to get recalls communicated and completed.
Manages communication (including reports, metrics, and other updates) to SOA/Subaru of New England (SNE)/Subaru Distributors Corporation (SDC) field staff, NASI, and SBR on implementation, challenges, completion, and retailer/customer handling of all recalls and campaigns. Creates and presents executive reports and presentations to and for SOA leadership team, which can be shared at national conferences.
Understands and ensures SOA support of evolving vehicle government regulations (in realms including Emission, Greenhouse Gases [GHG], and Safety) through NASI Field Safety & Compliance (FSC) window person. This requires strong knowledge of the aforementioned regulations to ensure that SOA is properly responding to recalls and providing all necessary materials to NASI to remain compliance.
Isolates specific opportunities for improved completion rate among retailers. Formulates and communicates strategies and best practices to improve completion performance. Creates, implements, and analyzes programs to ensure and improve completion rates and retailer/customer engagement.
Diagnoses and recommends alternatives where operational barriers affect completion at the retail level. This could include actions such as engaging SOA’s Technical Training and Development team in suggesting technical training curriculum development when necessary to accommodate specific repairs. Promotes the Subaru Love Promise to SOA and the retailers through ‘proactive safety principles.’ Implements and influences communications, curriculum, and policy/process changes with the goal of ensuring excellent recall and campaign completion performance at the field/retailer level.
Manages third-party vendors involved in ongoing Takata recall support (e.g., Predictive Strategies, MarketSource, etc.), including periodic contract reviews and updates. Partners with the NASI FSC Campaign Manager regarding Takata activities and performance as requested by the National Highway Traffic Safety Association (NHTSA).
Serves as the SOA representative in recall planning meetings and industry conferences.
Additional Responsibilities
Travels to SOA Field to meet with Regional, Zone, and District personnel (to include retailer visits), on as-needed basis, to understand in-store processes as part of formulation of best practices and recommendations.
Attends national conferences (National Business Conference, National Training Conference, Aftersales Business Conference) and Regional / Zone meetings as required.
Partners with Distribution and Ports to ensure that any Stop Sale and Quality Holds are communicated to the Field.
Required Skills and Personal Qualifications
Ability to analyze and interpret large amounts of quantitative and qualitative data to assemble a clear picture of consumer concerns.
Ability to clearly and concisely communicate any analysis and recommendations to a diverse variety of audiences.
Ability to anticipate questions and proactively address issues.
Ability to advocate and build consensus among many groups within an organization.
Good working knowledge of Microsoft Office (Excel, Word, PowerPoint).
Existing knowledge of related regulations and standards is strongly preferred.
Strong project management and negotiation skills.
Understanding of databases and database management is preferred.
Vehicle technical knowledge and skills with Subaru experience is preferred.
Prior recall and campaigns management is preferred.
Education/Experience Requirements: 4-year college degree (BA, BS) and 8 to 10 years of experience
Location/ Work Environment
Location: Subaru HQ Camden, NJ, preferred
Hybrid Role: Remote work 2 days per week (After 90 Days Onboarding)
Compensation: The recruiting base salary range for this full-time position is $86700 - $115000 / year. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. (M1) In addition to competitive salary, Subaru offers an amazing benefits package that includes:
Medical, Dental, Vision Plans
Pension, Profit Sharing, and 401K Match Offerings
15 Vacation days, 9 Company Holidays, 5 Floating Holidays, and 5 Sick days
Tuition Reimbursement Program
Vehicle Discount Programs
Visit our careers landing page for additional information about our compensation and benefit programs!
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