Location
Waukesha, WI | United States
Job description
Title: Intake Specialist
Position : Full-time, 40 Hours, M - F. evenings and weekends required.
Classification: Nonexempt
Department : Advocacy
Reports to : The Shelter Manager
Location: 505 North East Ave Waukesha WI 53186
Job Description:
Mission: The Women's Center is committed to providing safety, shelter, and support to empower all impacted by domestic abuse, sexual violence, child abuse, and trafficking.
Summary/ Objective : The primary responsibility of this position is to provide crisis intervention and emotional support through advocacy and supportive services to any victim of domestic abuse and sexual violence.
Essential duties and responsibilities :
- Serve as the first point of contact for clients engaging in services at The Women's Center.
- Answer incoming business lines and back up support to the 24-hour Hotline.
- Complete assessment forms with callers to determine program eligibility and provide appropriate internal or external referrals.
- Maintain current resources list for appropriate referral destinations.
- Participate in weekly staffing meetings with the supervisor to discuss and assign ongoing advocacy services.
- Ensure clients receive trauma-informed services, including crisis intervention, safety planning, emotional support, advocacy, and information and referrals through outreach, including follow-up calls and in-person advocacy.
- Maintain accurate and complete records and statistics, including assessment data entry and case notes, while maintaining respect and confidentiality of clients.
- Assess clients for risk of suicidal ideations.
- Advocate for clients with legal, medical, and other community systems.
- Adhere to organizational compliance with all local, state, and federal regulatory agencies.
- Ensure compliance with all safety and work rules and regulations. Ensure the maintenance of departmental housekeeping standards.
- Participate in training staff and volunteers in-house and in formal Women's Center training.
- Participate in a minimum of 10 hours of continuing education through webinars or in-person training.
- Completes other duties as needed and/or requested by the supervisor to align with the mission and vision of the organization.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Knowledge, Skills:
- Knowledge of domestic violence and sexual assault/abuse, as well as child abuse and neglect.
- Experience working with trauma survivors.
- Strong crisis intervention skills, including group facilitation skills.
- Excellent communication and public speaking skills, Written and oral - talking and writing effectively to convey information appropriately to the audience's needs.
- Proficient with Microsoft Office Suite.
- Excellent organizational skills and attention to detail.
- Sensitivity to issues faced by survivors of interpersonal violence.
- Ability and willingness to work individually and as part of a team with other staff to provide services to clients.
- Active listening - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Reading Comprehension - understanding written sentences and paragraphs in work-related documents.
- Time Management - managing one's own time and the time of others.
- Service Orientation - actively looking for ways to help people.
- Coordination - adjusting actions in relation to others' actions.
- Critical Thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Judgment and Decision Making - considering potential actions' relative costs and benefits to choose the most appropriate one.
Education/Experience:
- High School Diploma or equivalent required. Associate degree preferred.
- A combination of professional experience working with trauma survivors and education will be considered in lieu of a degree.
Language Skills: Ability to read, write, and comprehend English. Bilingual - English/Spanish preferred.
Reasoning Ability : Ability to utilize critical thinking - such as using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Certificates, Licenses, Registrations: Requires a valid Wisconsin driver's license and proof of insurance.
Other Skills and Abilities:
Physical demands: The physical demands described here represent those that an employee must meet to successfully perform the job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This is a largely sedentary role. However, some filing is required.
- This would require the ability to lift to 25 lbs.
- Will require some movement up and down stairs and between buildings.
Work Environment: The Work environment described here represents those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee may perform some work-related travel.
- Works predominantly indoors but may need to go between different buildings.
- The noise level in the work environment is usually moderate.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
AAP/EEO: The Women's Center is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.
Job tags
Salary
$22 - $22.5 per hour
