Product Manager, Digital Partner Transformation
Location
Santa Clara, CA | United States
Job description
Position Overview:
The Strategic Programs & Initiatives team has set a goal to expand ServiceNow's market share by cultivating, enticing, and intimately engaging the partner ecosystem. We are accountable for accelerating our partner growth success by developing leading channel programs and connected, secure, efficient, and scalable digital ecosystems. The Business Product Manager , Digital Partner Transformation , is the custodian of business capabilities for ServiceNow partner s. You will capture requirements and envision the future for how systems, tools, and technologies can be optimized to support ServiceNow's Partner s. You will lead proactive research on market trends and business practices to help ServiceNow's sales, services and technology partner s be product ive. You will be a champion for ServiceNow's partner community.
Skills What you get to do in this role: - Develop product management artifacts including Problem Statements/Definitions, Personas, Roadmaps, ROI/Success Metrics, Scope, MVPs, and Journey Maps.
- Navigate the needs of multiple business units to resolve dependencies and contending priorities, driving consensus on what is best for ServiceNow Partner s. Act as point of contact between sales operations and IT for resolving x-team product issues.
- Collaborate with strategists, other product manager s and product owners to define the strategic roadmap, anticipate and meet future business needs, and align ServiceNow's selling motion to target architecture.
- Partner with sales ops and IT to define initiatives from concept to MVPs to roadmaps; acquiring approval from Executive Leadership on prioritization, funding, and commitment to key initiatives.
- Lead various ACE priorities, including new indirect GTM selling motions, pivotal initiatives, and major capability improvements. Influence and align leadership on vision, strategy, prioritized backlogs, and initiative success criteria.
- Provide Partner /Channel subject matter expertise and champion partner -centric views into cross-functional initiatives
- Plan and prioritize product development and product feature backlog
- Collaborate with project manager s, technical product manager s, and engineering leads to drive accountability, mentorship, and support for in-flight programs while capturing feedback and identifying capability gaps
- Define, and detail processes, policies, metrics, reports, risks/dependencies, and mitigation plans. Translate business requirements into epics and user stories. Work with QA to define test criteria/scripts for releases while driving business tester UAT
- Develop detailed product feature specifications and ensure they're clearly understood by relevant teams
Education: What you need to be successful in this role: - Results-driven leader, with a bias for action, who brings a strategic approach and thought leadership to achieve desired business outcomes.
- Demonstrated operational rigor and continuous delivery of improvements with measurable impact.
- Demonstrated experience in channels product definition, execution and improvement.
- 5 years in executing leading channels (B2B) product management activities.
- Experience engaging end users to identify process / policy gaps, identifying opportunities to improve the user experience, and translating that into business requirements.
Additional Responsibilities: - Identify and align to the ACE GTM strategy.
- Help identify, ideate, cultivate and scale modernization opportunities that fundamentally transform the partner experience.
- Work closely and collaboratively with global & regional ACE staff and extended staff members to align and vertically operationalize and localize the ACE global operating model principles.
- Define measurable outcomes, dependencies, risks and mitigation plans if required.
- Drive tight cross functional alignment across key internal stakeholders such as our industry solutions team, product teams, ACE global and regional teams.
- Use ingenuity and creativity in dealing with ambiguous situations, and guides others to cope effectively.
- Rises to the challenge, accepting risk and uncertainly as normal.
Job tags
Salary
