What you will do in your working day
Identify root causes of recurring incidents
Respond to, take ownership of and resolve tickets against SLA's
Drive continuous improvements and deliver the best solutions
Managing tasks and workload eff...
What you will do in your working day
You will be building strong relationships based upon honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreeme...
What you will do in your working day
Duties:
The IT Technician Apprentice purpose will be to assist with:
Maintaining, monitoring and optimising the school’s IT systems
Network Infrastructure
The Microsoft 365 platform
Providing us...
What you will do in your working day
Main Responsibilities:
KPI’s:
Maintain Best in Class Customer Service Delivery
Maintain contractual service KPI’s
Maintain Focus Technology Solutions telephone standards to defined KPI’s
Utilise...
What you will do in your working day
Fault diagnosis on hardware and software, assist with the unified communications deployment
Be responsible for logging customer queries, escalating complex queries to Engineers
Communication both written...
What you will do in your working day
You will be assisting in most aspects of first level software, hardware and Windows network support
You will be expected to have a flexible approach to problem solving, taking initiative and providing excel...
What you will do in your working day
Duties & Responsibilities (will include but not be limited to):
Providing 1st Line Support
Troubleshooting and analysing data
Configure hardware, firewalls, routers and switches
Perform diagnosis o...
What you will do in your working day
Main Responsibilities:
KPI’s:
Maintain Best in Class Customer Service Delivery
Maintain contractual service KPI’s
Maintain Focus Technology Solutions telephone standards to defined KPI’s
Utilise...
What you will do in your working day
Responsibilities:
First line telephone support, diagnose issues with customers telephone services, both on-premise and cloud, plus connectivity services (broadband, ethernet circuits)
Liaising with custom...
Azure Specialist
Blisworth, Northampton
£45,000 Plus Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days’ Holiday (rising with service)
This is an amazing opportunity to help make a difference and save the planet by making a positive impa...
