What you will do in your working day
Identify root causes of recurring incidents
Respond to, take ownership of and resolve tickets against SLA's
Drive continuous improvements and deliver the best solutions
Managing tasks and workload eff...
What you will do in your working day
Duties:
The IT Technician Apprentice purpose will be to assist with:
Maintaining, monitoring and optimising the school’s IT systems
Network Infrastructure
The Microsoft 365 platform
Providing us...
What you will do in your working day
Key responsibilities include, but are not limited to the following:
Provide day to day IT 1st line technical support to support legal colleagues via a remote Service desk (ticketing system)
Provide suppor...
What you will do in your working day
Main Responsibilities:
KPI’s:
Maintain Best in Class Customer Service Delivery
Maintain contractual service KPI’s
Maintain Focus Technology Solutions telephone standards to defined KPI’s
Utilise...
What you will do in your working day
Fault diagnosis on hardware and software, assist with the unified communications deployment
Be responsible for logging customer queries, escalating complex queries to Engineers
Communication both written...
What you will do in your working day
Duties & Responsibilities (will include but not be limited to):
Providing 1st Line Support
Troubleshooting and analysing data
Configure hardware, firewalls, routers and switches
Perform diagnosis o...
What you will do in your working day
Main Responsibilities:
KPI’s:
Maintain Best in Class Customer Service Delivery
Maintain contractual service KPI’s
Maintain Focus Technology Solutions telephone standards to defined KPI’s
Utilise...
What you will do in your working day
Responsibilities:
First line telephone support, diagnose issues with customers telephone services, both on-premise and cloud, plus connectivity services (broadband, ethernet circuits)
Liaising with custom...
ICT Cloud Infrastructure Specialist
Hybrid (2 - 3 Days a week in the office)
Head Office: Stockton on Tees
Currently recruitng for a ICT Cloud Infrastructure Specialist role for one of our clients based in Stockton on Tees
Responsibilitie...
Cloud Environment Specialist
Location: Kearsley - M26 1GG/ Hybrid working - Following induction, we are able to support a working-from-home and office-based rota.
Salary: Competitive salary (DOE)
We offer a competitive package and all the op...
