Medical Receptionist Apprentice
Hough Green Health Park
Location
Widnes, Cheshire | United Kingdom
Job description
What you will do in your working day
This role is varied and consists of a range of tasks and responsibilties including;
Reception / Care Co-Ordinator duties;
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Booking patients into appointment systems and ensuring appointment system is monitored through the day.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits into the home visits book/screen, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, in line with Practice protocol.
- Take action on clinicians’ Tasks for further information/patient contact information etc. (including computerised practice notes).
- Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
- Process Scanning of patients mail on a daily basis.
- Deal with patient requests via email.
- Enter and update patient information on to the computer as required.
- Prepare clinical rooms for surgeries and ensure adequate supplies of consumables (including bottles, couch rolls, test request forms etc.).
Premises:
- Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
- Make and serve refreshments for meetings, ensure the kitchen is kept clean and tidy and tidy the waiting room in turn with other staff.
- Covering colleagues’ holiday and sick cover as required.
- Process incoming and outgoing mail according to practice protocols.
- Record actions taken in patient record where appropriate or in accordance with practice protocols.
- Complete other Daily/ Weekly and Monthly core tasks to support to smooth running of the reception area.
- Any other administration duties as necessitated by the needs of the practice.
- When required to cover reception at second site.
The post holder will also be expected to ensure all policies and procedures relating to confidentiality, health and safety, and equality and diversity are adhered to at all times and to contibute to the implementation of the service. They will also be required to communicate effectively and to strive to maintain quality within the practice.
The training you will be getting
Level 2 Customer Service Practitioner.
Fortnightly attendance at Riverside College, Widnes.
What to expect at the end of your apprenticeship
The Apprentice will be able to apply for jobs if they become available within the practice.
Job tags
Salary
£14.04k per annum
