Customer Service Advisor

Location

Cardiff | United Kingdom

Job description

Job description

Customer Service Advisor - 3-day working week (Weekends)

Are you interested in joining an ever-growing Fintech industry? Are you friendly and customer-focused? If so, this could be a role suited to you! 

The role 

You’ll be the first point of contact for small business owners all over the UK and US. Our customers can get in touch via various channels such as telephony, emails and live chat. Our customers are trying to build their businesses, and we are there to support them every step of the way. You’ll solve problems, fix things that aren’t working for them, and give them a leg up when they need it. We thrive from customer feedback to pilot new ideas, you’ll need to listen to our customers and understand from them how we can build a better business.

This is a full-time position, and our shift patterns are 8am-8pm 3 days a week consistently. You will be working a total of 33 hours but receiving a salary of 37.5 hours per week. You will receive 4 days off per week, and the weekly rota looks like:

We have a start date of the 18th March and are holding interviews now. The initial interview will be a call with a member of the Talent Team, followed by a final stage at our office with two of our Team Leaders. Please keep an eye on your emails (and junk folder) for interview invites. 

Training 

Your first 6 weeks will be training, between the hours of 9am-8pm Monday-Friday. This will be a mixture of classroom based training, buddying and training as you go.

We are looking for someone with:

• Customer service experience (we will consider all industries)
• Passion for the customer journey and experience
• Empathetic, with a friendly and caring nature
• Adaptable to change
• Receptive to feedback
• Willingness to learn and develop

What you'll get in return:

🏥  Private Healthcare, Worldwide Travel  Insurance and Dental Cover through Vitality
🎁  Anniversary Rewards (£250, £500, £1000, 4-week fully paid sabbatical)
👛  Salary Sacrifice Pension Scheme up to 7% match
🏖️  28 days holiday (plus bank holidays) (pro rata) 
📖  Annual Learning Budget
👪  Enhanced Parental Leave
🚲  Cycle to Work Scheme
🚂  Season Ticket Loan
💬  6 free therapy sessions per year
🐶  Dog Friendly Offices
🍫  Free drinks and snacks in our offices

Here at Capital On Tap we place emphasis on continuous learning and have built an environment where we can make it possible every day! Internal growth is important to us and our goal is to guide every employee to realise their career aspirations and strengths. Why not check out here what you need to do to progress in this role at Capital on Tap. 

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Job tags

Salary