OSI Maritime Systems
Location
Waterlooville, Hampshire | United Kingdom
Job description
OSI Maritime Systems (UK), 8-10B Dragoon House, Waterlooville, Hampshire, United Kingdom Req #116
July 4, 2023
The Senior Service Engineer provides engineering support for the integration and problem diagnosis of OSI’s navigational system products both, in-house and at customer sites.The incumbent assembles, performs quality testing and diagnostics, installs and configures, services and repairs OSI products and navigational systems for the Company’s clients at world-wide locations.
· Works with a professional attitude and is a Team player.
· Installs/commissions Navigation Systems products at customer sites inside and outside North America.
· Diagnoses and repairs hardware assembly problems; diagnoses and repairs software configuration, network and integration issues.
· Assists Systems Engineering and Software Test departments to design, develop and implement system test environments in support of Product Development and project requirements.
· Actively supports the Training team in the development and delivery of technical training to customers on system installation, maintenance and problem diagnosis.
· Will sometimes be required to organize and manage team tasks and activities related to the role.
· Provides customer helpdesk email and telephone support through the OSI Support team.
· Discussed technical issues relating to the setup and configuration of OEM Sensors and equipment with the OEM.
· Provides Service Engineering support and advice to internal staff in resolving technical problems.
· Ensures required records are properly completed and Maintained in accordance with the Service procedures.
· Produces and maintains all required documentation in compliance with company requirements and ISO 9001:2015 standards.
· As per the defined procedures, performs all required testing for relevant products, producing and maintaining the required documents in Company databases.
· Marks (redlines) proven discrepancies in drawings and documentation and forwards the markups to the relevant department for correction.
· In conjunction with the Systems Engineering department, may create and/or edit as-built drawings and documentation when tasked with design of OSI Systems.
· Uses the supplied SW and FW tools to interrogate and diagnose issues, configure and update OSI Navigation subsystems and systems.
· Assesses the supplied SW and FW tools with reference to update and inclusion of new tools to enhance OSI Service capability.
· Ensures tools, equipment, material and any documentation required for each job is in good order.
· Ensures awareness of and compliance to all applicable employment, environmental, health and WCB safety legislation.
· Perform additional project associated tasks as required and determined by the Service Supervisor and Supportability Manager.
Education :Degree in Engineering or related field, or Diploma in Electrical/Electronic Engineering.
Experience :Minimum of 7 years of Engineering experience preferably in the military domain; experience in the delivery of complex support solutions to government/military customers is an asset.
Skills :Minimum of 5 years of practical work experience in a Service Engineering environment, preferably in marine electronics; experience in building and troubleshooting computer issues, radar, and electronic sensors is an asset.Experience with navigation products is an asset.Extensive knowledge of Electronic and Windows operating systems; working knowledge of system networks and software scripting; excellent customer relation, prioritization, organizational, multi-tasking and communication skills; detail oriented; ability to work independently as well as part of a team.A working understanding of communication and data transfer standards is essential.Previous experience and willingness to train other internal and customer technicians an asset.
Other :Ability and willingness to travel (must have a valid passport) and continually learn new procedures and techniques; must be eligible to meet and maintain requirements for security clearance as applicable and if required must be able to work additional hours to meet the objectives of the position.
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